How to retrieve Douyin account

Methods to retrieve your Douyin account include: using the bound mobile phone number, obtaining the verification code and then setting a new password. If your email is bound, get the verification code and reset your password through your email. Use a third-party platform (WeChat, QQ) to log in to Douyin and retrieve your password. Contact Douyin customer service for help.

How to retrieve Douyin account

The method to retrieve Douyin account is as follows:

1. Retrieve your mobile phone number

• Open Douyin APP and click "Retrieve Password" on the login page.
• Enter your bound mobile phone number and click "Get Verification Code".
• Enter the verification code received and click "Next".
• Set a new password and click "OK".

2. Use your email address to retrieve it

• If your Douyin account is bound to an email address, you can use your email address to retrieve it. Return password.
• Open the Douyin APP and click "Retrieve Password" on the login page.
• Enter your bound email address and click "Get Verification Code".
• Enter the verification code received and click "Next".
• Set a new password and click "OK".

3. Use a third-party platform to retrieve

• If you log in using a third-party platform (such as WeChat, QQ) TikTok, you can use these platforms to recover your password.
• Open Douyin APP and click "Third Party Login" on the login page.
• Select the third-party platform you have used, enter the account and password of the platform, and you can retrieve your Douyin account.

4. Contact Douyin customer service

• If none of the above methods can retrieve your Douyin account, you can contact Douyin customer service asked for help.
• Open the Douyin APP and click "Me" in the lower right corner.
• Click "Settings" in the upper right corner.
• Click "Help and Feedback".
• Select "Retrieve Account".
• Provide relevant information according to the customer service prompts to retrieve the Douyin account.

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