Where can Meituan delivery riders complain?

The following channels can be used to complain about Meituan Takeaway riders: Meituan Takeout App: Contact customer service or complain about the rider on the order details page; Customer Service Phone: 10109777; Meituan Takeout official website: Contact the customer service office and choose to complain about the rider.

How to complain about Meituan Takeaway riders

How to complain about Meituan Takeout riders?

Meituan Takeout users can complain about riders through the following channels:

1. Meituan Takeout App

• Log in to Meituan Food delivery app.
• Click "Order" > "Completed Order" and find the relevant order.
• Click the "Contact Customer Service" or "Report a Rider" button on the order details page.

2. Official customer service phone number

• Call the Meituan Takeaway customer service phone number 10109777.
• Select "Manual Service" and inform customer service of the reason for the complaint.

3. Meituan Takeaway official website

• Open the Meituan Takeaway official website: https://waimai.meituan.com/
• Click the "Contact Customer Service" button at the top of the page.
• Select "I want to complain" > "Rider Complaint" and fill out the complaint form.

Complaint content

The complaint content should be specific and clear, including:

• The reason for the complaint (such as delivery timeout, bad attitude, Wrong item sent, etc.).
• Order number or rider information.
• Provide relevant evidence (such as screenshots, recordings, etc.).

Complaint Handling Process

Meituan Waimai will investigate after receiving a complaint. If the complaint is substantiated, corresponding measures will be taken against the rider, including warnings, points deductions or account bans. Users can check the progress of complaint handling through the complaint channel or official customer service office.

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