Xiaomi SU7 after-sales maintenance policy announced: Adhere to honest prices, users have no worries

According to news on April 26, Xiaomi Motors recently responded in detail to the after-sales maintenance issues of SU7 in answering questions from netizens. Some netizens are worried that since Xiaomi SU7’s parts come from top suppliers, its after-sales maintenance costs may be relatively high. However, Xiaomi Motors made it clear that despite the high cost of parts, they still adhere to the principle of "kind prices" to ensure that users' financial burden during the repair process is reasonably controlled. In addition, Xiaomi Motors also stated that they will establish nationwide service outlets and provide convenient maintenance services. In addition, Xiaomi Auto will also launch an intelligent maintenance system to improve maintenance efficiency and reduce maintenance costs through data analysis and artificial intelligence technology. Xiaomi Motors also stated that they will continue to improve after-sales services to provide users with a better experience. All in all, Xiaomi Motors clearly stated

Xiaomi Motors emphasized that they have shown great sincerity in the pricing of after-sales repair parts compared with other new energy vehicle brands. This means that consumers do not need to worry too much about high maintenance costs after purchasing Xiaomi SU7. In addition, Xiaomi Auto also provides users with rich warranty and service rights, aiming to further enhance users’ car experience.

According to the rights and interests of Xiaomi car users, users can enjoy a number of rights and interests including warranty of the whole vehicle and key parts, and these rights "follow the car, not the person" , these rights and interests will still be valid even when users conduct vehicle transactions in the future. In addition, Xiaomi Auto also provides 7*24-hour service administrator/expert exclusive group services, as well as online remote technical diagnosis, mobile door-to-door services, one-stop maintenance services, etc., to fully protect users' car needs. If the vehicle cannot drive normally due to quality problems, Xiaomi Auto will also provide free roadside assistance services.

Currently, users who purchase second-hand Xiaomi SU7 can enjoy the same warranty rights as the first owner. This policy has undoubtedly enhanced Xiaomi Auto’s competitiveness in the market and also reflects its great emphasis on user rights.

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