How to report black screen problem on Qingyan camera

Qingyan Camera is a beauty-related app that is loved by many users. However, some users have recently reported that black screens appear when taking photos after using the app. PHP editor Xiaoxin will introduce to you the solution to the black screen problem of Qingyan camera. In fact, this problem is not unique to Qingyan cameras. Similar problems will occur in many photography applications. Next, let’s take a look at the solutions.

Explanation on how to solve the problem of black screen feedback from Qingyan Camera

Step 1: Start Qingyan Camera

Make sure you have downloaded and installed the latest version of Qingyan Camera app. Find the Qingyan Camera app icon on your phone and click to open it.

Step 2: Enter the settings interface

1. In the main interface of Qingyan Camera, usually find a [Menu], [Settings] or gear icon at the bottom or upper right corner of the screen, click to enter the settings interface.

2. If there is no obvious setting entrance, try sliding the main interface to see if there is a hidden side sliding menu or sliding panel, which may contain setting options.

Step 3: Find the feedback or help option

In the settings interface, look for options related to [Feedback], [Help and Feedback], [Questions and Suggestions], [Customer Service], etc. , usually presented as a text link or icon.

Step 4: Submit a black screen problem report

1. Click [Feedback] or the corresponding option to enter the feedback submission page.

2. On the feedback page, describe in detail the black screen problem you encountered, including but not limited to:

- The scene where the black screen occurs (such as when opening the app, during shooting, when editing photos etc.)

- Specific manifestations of black screen (such as complete black screen, partial black screen, flickering, etc.)

- Operation steps when black screen occurs

- Frequency of black screen and Duration

- Whether it is accompanied by other abnormal phenomena (such as freezing, crashing, heating, etc.)

- Your device model, operating system version, Qingyan camera version and other information

3. If possible, attach a screenshot or screen recording when the problem occurred to show the problem situation more intuitively.

4. Provide your contact information (such as email, mobile phone number) so that customer service personnel can contact you later.

5. Click the [Submit] or [Send] button to send the feedback report to the official Qingyan Camera.

Step 5: Wait for reply and solve the problem

After submitting your feedback, wait patiently for the official reply from Qingyan Camera. They may contact you via email, in-app message, or phone to provide a solution or guide you through further troubleshooting.

Alternate solution:

If you cannot find the feedback entrance in the Qingyan Camera app, you can also:

1. Visit the official website of Qingyan Camera and search for [Help Center], [Customer Service Support] or [Contact Us] and other sections to submit questions through the online form or email.

2. Follow the official social media account of Qingyan Camera (such as Weibo, WeChat public account, etc.) and report problems through private messages or messages.

3. Directly contact the Qingyan Camera customer service hotline or online customer service (if provided) and verbally describe the black screen problem.

Note: Due to function updates or version differences of Qingyan Camera, some operation details may be different. If you are unable to follow the above steps, you should promptly check the official update announcements, help documents or contact customer service for the latest guidance.

In short, to report the black screen problem of Qingyan camera, you need to enter the settings interface to find the feedback entrance, describe the problem in detail and submit a report, or contact customer service through other official channels. Stay patient and wait for the official reply and solution to the problem.

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