Where can I find files downloaded from Taobao?

Files downloaded from Taobao can be viewed in "File Management" of "My Taobao". Mobile operation: click "My", "Service", "File Management" in sequence; PC operation: click "My Order", "View Logistics", "File Download" button in sequence. The file retention period is 30 days. If the downloaded file is not found, you can try checking the trash can or contact customer service.

#Where can I view the files downloaded from Taobao?

Download path:

• Mobile version: My Taobao APP → My → File Management
• PC version: My Taobao PC website → My order → View logistics → Click the file download button

Detailed steps:

Mobile version:

1. Open the “My Taobao” APP.
2. Click the "My" tab in the lower right corner.
3. Scroll down to the "Service" column and click "File Management".
4. to view all downloaded files.

Computer terminal:

1. Log in to the "My Taobao" PC website.
2. Click "My Orders".
3. Find the order for which you want to download the file and click "View Logistics".
4. On the "Goods Details" page, find the "File Download" button and click to download.

File type:

The file types that can be downloaded from Taobao include:

• Invoice
• Express note
• Contract
• Instructions
• Other documents

Notes:

• Documents Generally, it is saved for 30 days. If it exceeds 30 days, it will be automatically deleted.
• Some files may need to be downloaded by clicking on a text message link or scanning a QR code.

• If the download file is not found, try the following:

  • Check the Trash or Deleted Items.
  • Try other browsers or devices to download.
  • Contact Taobao customer service for help.

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