How to apply for a refund on a group tour

phpXigua Group is a popular shopping platform for group shopping. Users can enjoy more discounts through group shopping. However, sometimes applying for a refund can cause headaches. In this article, we will introduce you to the refund process of group purchase in detail to help you apply for a refund smoothly and solve your worries. Whether it is due to quality issues or other reasons, as long as you follow the guidelines, I believe everyone can successfully apply for a refund. Let’s find out together!

Picture and text tutorial on Tuantuya refund

1. Enter the Tuuanya applet and click [My] to enter the personal center.

2. In the personal center page, find the [My Order] option and click to enter.

3. Select the order that requires refund on the order details page and confirm that the product supports return and refund services.

4. Click the [Apply for After-Sales] button, select the corresponding after-sales reason in the pop-up window, fill in the detailed description and upload relevant photos or video materials for review and processing by the seller.

5. After submitting the application, wait for review and processing by the seller. The seller will respond within 48 hours, please be patient.

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