How long does it take to ship keep medals?

Keep medals are usually shipped within 10-15 working days after the order is placed. Shipping times may be affected by peak order periods, weather conditions, courier company efficiency and remoteness of the delivery address. You can check the delivery information through the keep APP. If you have not received the medal beyond the estimated delivery time, you can contact keep customer service to deal with the delay.

keep medal delivery time

Generally, the keep medal delivery time is:

• Within 10-15 working days after placing the order

Factors affecting delivery time

The following Factors that may affect the delivery time of keep medals:

• Peak order period: There is a high demand for medals, such as during events, and the delivery time may be extended.
• Weather conditions: Severe weather, such as heavy rain, typhoon, etc., may cause logistics delays.
• Express company efficiency: The delivery speed of different express companies is different, which may affect the delivery time.
• Remote delivery address: Remote areas may take longer to receive the medal.

Check shipping information

You can check the medal shipping information in keep APP:

1. Open keep APP , log in to your account.
2. Click "Personal Center" in the lower right corner.
3. Select "My Medals".
4. Click on the medal you want to query.
5. You can check the current shipping status and estimated delivery time of the medal in "Logistics Information".

Delay processing

If you have not received the medal beyond the estimated delivery time, please contact keep customer service in time, they will assist you to check the logistics information and Deal with delays.

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