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How to contact Kuaishou customer service

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2024-03-29 14:42:273297browse

There are three ways to quickly contact Kuaishou’s manual customer service: call the customer service hotline: 010-5166-1757; send an email to kf@kuaishou.com; submit questions through the self-service channels of Kuaishou APP or official website.

How to contact Kuaishou customer service

How to contact Kuaishou manual customer service

Quick channel:

  • Call customer service hotline: 010-5166-1757
  • Send email: kf@kuaishou.com

Self-service channel:

  • In Kuaishou APP:

    • Click the "Settings" icon in the upper right corner
    • Select "Help and Customer Service"
    • Click "Contact Customer Service"
    • Select the type of problem according to the prompts and submit
  • Kuaishou official website :

    • Visit Kuaishou official website (https://kuaishou.com/)
    • Click "Contact Customer Service" in the lower right corner
    • Select the problem type and submit

Note:

  • Customer service hotline working hours: Monday to Friday 9:00-21:00, weekends 10:00-18:00
  • The self-service channel is open 24 hours a day
  • Manual customer service acceptance scope: account, live broadcast, recharge, consumption and other issues related to Kuaishou business

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