There are three ways to quickly contact Kuaishou’s manual customer service: call the customer service hotline: 010-5166-1757; send an email to kf@kuaishou.com; submit questions through the self-service channels of Kuaishou APP or official website.
How to contact Kuaishou manual customer service
Quick channel:
- Call customer service hotline: 010-5166-1757
- Send email: kf@kuaishou.com
Self-service channel:
-
In Kuaishou APP:
- Click the "Settings" icon in the upper right corner
- Select "Help and Customer Service"
- Click "Contact Customer Service"
- Select the type of problem according to the prompts and submit
-
Kuaishou official website ：
- Visit Kuaishou official website (https://kuaishou.com/)
- Click "Contact Customer Service" in the lower right corner
- Select the problem type and submit
Note:
- Customer service hotline working hours: Monday to Friday 9:00-21:00, weekends 10:00-18:00
- The self-service channel is open 24 hours a day
- Manual customer service acceptance scope: account, live broadcast, recharge, consumption and other issues related to Kuaishou business
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