Why did Tenpay deduct the money from my bank card?

The main reasons for Tenpay deductions are: order consumption: payment for online or offline orders. Automatic deduction: Sign up for automatic deduction service. Incorrect deductions: system failure or human error. Other reasons: such as bank card issues or irregularities.

Reasons for Tenpay deductions

Tenpay deductions may be due to the following reasons:

1. Order consumption:

• Use Tenpay to pay for online or offline orders.
• The order amount will be automatically deducted from the bound bank card.

2. Automatic deduction:

• #Sign up for Tenpay automatic deduction service, such as regular repayment, recharge, etc.
• Tenpay will automatically debit the bank card at the specified time.

3. Wrong deduction:

• Wrong deduction caused by system failure or human error.
• At this time, you need to contact Tenpay customer service for verification and refund.

4. Other reasons:

• Bank card payment stop or loss report affects the transaction.
• Violate the Tenpay Agreement or use Tenpay to conduct illegal activities.

How to check the reason for deduction:

• Log in to your Tenpay account and enter "My Orders" or "Transaction Records" to query.
• Contact Tenpay customer service and provide relevant information, such as order number or deduction time, etc.

How to solve the deduction problem:

• Order consumption: Confirm that the order is correct. If you have any questions, please contact the merchant for negotiation. .
• Automatic deduction: Cancel the automatic deduction service or adjust the deduction time.
• Wrong deduction: Contact Tenpay customer service, provide relevant supporting materials, and apply for a refund.
• Other reasons: Depending on the specific situation, contact the bank or Tenpay customer service for solutions.

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