What to do if Meituan’s errand delivery times out_How to deal with Meituan’s errand delivery timeout

php editor Yuzai carefully answers your question. Meituan takeout platforms such as Meituan and Ele.me are popular applications for providing takeout services. But what should I do if Meituan’s errand delivery times out? First, you can try to contact the merchant or delivery person to understand the situation; if no success occurs, you can give feedback to Meituan customer service and apply for a refund or compensation. In addition, you can also pay attention to order status changes and platform notifications, maintain communication and wait patiently for processing. I hope the above suggestions can help you deal with the Meituan errand delivery timeout problem.

1. First of all, you need to know whether the order is self-delivered by the merchant or Meituanbao. Generally speaking, the efficiency of receiving orders self-delivered by the merchant is low, and timeouts often occur. However, because the delivery is not controlled by Meituan, Group participation, so there is no overtime compensation policy.

At this time, you can check whether the submitted order has a compensation clause for food delivery overtime. If there are relevant clauses, there is no need to say more in accordance with the terms and conditions, and the merchant will make a claim on its own. If there are no relevant rules, it is recommended that you leave a negative review or leave a message about the meal delivery service on the platform, or contact the merchant directly to complain about the delivery service so as to negotiate compensation. If you really can't negotiate, you can only admit that you are out of luck. Please pay more attention next time.

2. Overtime compensation model: The merchant promises a delivery time and a discount, which is calculated from the time the user places the order (the general overtime calculation rule is 40 minutes and 8 minutes). If the takeaway exceeds the promised time, it will be delivered. , the takeaway is charged at a discounted price. Due to bad weather, long cooking time of certain delicacies, or other factors, merchants will selectively extend the commitment time or not make a commitment. It should also be noted that pre-orders do not participate in overtime compensation.

3. Compensator: If the merchant accepts the order and fails to deliver the goods beyond the estimated delivery time, the merchant will pay the compensation. And if the merchant sends the order to the delivery person in time, the delivery person will compensate for the delay caused by the delivery person. If the delivery person refuses to pay, Meituan Waimai will pay the compensation first and then deduct it from the delivery person's account.

The compensation method is usually to return the overtime compensation to your Meituan account balance. It will usually be processed within one working day. Please check whether it has been received in time.

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