What should I do if my Alipay password red envelope is received by a stranger?

If a stranger receives the Alipay password red envelope, you can take the following measures: 1. Freeze the account immediately; 2. Contact customer service to complain; 3. Change the payment password and login password; 4. Pay attention to account dynamics.

What to do if the Alipay password red envelope is received by a stranger

If you find that the Alipay password red envelope is received by a stranger, You can follow the following steps:

1. Freeze the account immediately

• Open the Alipay App, click "My" > "Settings" > "Account and Security" ”> “Security Center”
• Click “Freeze Account” and enter the payment password to freeze the account

2. Contact customer service to complain

• Open the Alipay App, click "My" > "Customer Service"
• Select "Manual Customer Service" or "Online Customer Service"
• Describe the situation in which the red envelope was received by a stranger, and provide relevant evidence (Such as screenshots of red envelopes, etc.)
• Follow the customer service prompts and complete the appeal process

3. Modify the payment password and login password

• After freezing your account, please change your Alipay payment password and login password as soon as possible to avoid being stolen again
• The stronger the password, the better the security

4 . Pay attention to account dynamics

• During the account freeze, please pay close attention to the fund changes in the Alipay account
• If you find abnormal transactions, please contact customer service in time

Suggestions to avoid Alipay red envelope theft:

• Set complex login passwords and payment passwords
• Avoid logging in in public places or untrusted devices Alipay
• Do not disclose your Alipay account number and password to anyone
• Enable Alipay's "SMS Reminder" function to learn about account changes in a timely manner

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