How to refund Youku's automatic deduction from Alipay

Alipay Automatic Deduction Operation Guide for Youku Refund: Confirm the deduction status: Check the Alipay "Password-free Payment/Automatic Deduction" record to confirm whether there are any undeducted orders. Cancel automatic deduction: Enter Alipay's "Password-free Payment/Automatic Deduction", find the Youku deduction record, and click "Close". To apply for a refund (after automatic deduction has been cancelled): Call Youku customer service or submit a work order to apply for a refund. Refund process: After passing the review, the refund will be refunded to the Alipay account at the time of deduction, which is expected to take 3-5 working days.

Alipay Automatic Deduction and Youku Refund Operation Guide

Alipay’s automatic deduction function can facilitate users to wait on Youku The platform automatically pays membership fees. However, if the user does not want to continue using it or needs a refund, he or she can follow the steps below:

1. Confirm the deduction status

First, the user needs to confirm the automatic deduction Is the fee still in progress? You can check "Password-free payment/automatic deduction" in your Alipay account to find Youku's deduction records to see if there are any undeducted orders.

2. Cancel automatic deduction

If you need to cancel automatic deduction, you can enter "Password-free Payment/Automatic Deduction" in your Alipay account and find Youku's For deduction records, click "Close".

3. Apply for a refund

If the user has canceled the automatic deduction but the deduction has occurred, you can contact Youku official customer service to apply for a refund. The method is as follows:

• Call Youku customer service hotline: 400-810-0000
• Submit a work order online: Enter the Youku Help Center ( https://help.youku.com/) and submit a work order

4. Refund process

After submitting the refund application, Youku will proceed Review. After passing the review, Youku will refund the deduction amount to the user's Alipay account. Refund time is generally 3-5 working days.

Note:

• Refunds are only applicable to users who have canceled automatic deductions.
• The refund amount will be returned to the Alipay account from which the payment was made. Please ensure that the account is still in use.
• If the refund does not arrive within the specified time, please contact Youku customer service in time.

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