How to find human customer service on Xiaohongshu? What are the frequently asked questions answered by Xiaohongshu’s human customer service?

If you want to find Xiaohongshu’s manual customer service, you can operate through “My-Settings-Help and Feedback-Contact Customer Service” in the Xiaohongshu App. Xiaohongshu’s human customer service team will answer various common questions such as account issues, product inquiries, order after-sales, etc. Users can communicate with customer service through online chat, telephone consultation, etc., and obtain timely help and answers.

1. How to find human customer service in Xiaohongshu?

1. Log in to Xiaohongshu: First, you need to log in to your Xiaohongshu account.

2. Find the customer service entrance: On the Xiaohongshu homepage or personal center, find the "Customer Service" or "Help Center" button and click to enter.

3. Select the consultation type: On the customer service page, you can see different consultation types, such as account issues, shopping issues, etc. Depending on your needs, choose the appropriate consultation type.

4. Submit a question: On the consultation type page, you will see an input box, enter your question, and then click the "Submit" button.

5. Wait for a reply: After submitting your question, you need to wait for a reply from human customer service. Usually, customer service will respond to your questions as soon as possible during business hours.

2. What are the frequently asked questions answered by Xiaohongshu’s manual customer service?

1. Account issues: How to retrieve password, change mobile phone number, unbind account, etc.

2. Shopping issues: how to place an order, check an order, apply for a refund, etc.

3. Content issues: how to publish notes, delete notes, deal with infringement, etc.

4. Advertising issues: how to place ads, advertising costs, advertising effects, etc.

5. Other issues: such as Xiaohongshu rules, event participation, customer service working hours, etc.

Xiaohongshu’s manual customer service is an important way to solve user problems. By finding the customer service entrance, selecting the consultation type, submitting questions and other steps, users can get professional answers and help. Xiaohongshu’s human customer service can also answer some common questions, such as account issues, shopping issues, content issues, etc. In the process of using Xiaohongshu, if you encounter problems, do not hesitate to seek help from human customer service in time to make your Xiaohongshu experience smoother.

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