Douyin's return and exchange rules have been upgraded! Attached guide

php editor Xiaoxin’s latest news: Douyin’s return and exchange rules have been upgraded! If users encounter problems during the shopping process, they can enjoy more convenient return and exchange services according to the new regulations. In order to help everyone better understand the new rules and operating procedures, we have specially prepared a detailed return and exchange guide. Let’s learn about these changes together to make your daily shopping more convenient and secure!

1. Upgrade of after-sales timeout rules

2. New non-performance compensation rules for exchange/reshipment/repair

Notice! Douyin platform has the right not to support compensation when consumers fall into but are not limited to the following behavioral scenarios:

(1) The merchant cannot perform the contract due to consumer reasons;

(2) Consumption Those who do not purchase for the purpose of daily consumption (such as placing orders and making claims knowingly or taking advantage of flaws in the merchant's behavior);

(3) The platform determines that the account is abnormal and initiates after-sales applications;

(4) Consumers deliberately use compensation to make profits;

(5) Consumers engage in dishonest behavior during the performance of contracts by merchants (such as exchanging original products when exchanging goods, etc.);

(6) is abnormal consumer behavior, please refer to the "[Abnormal Consumers] Implementation Rules".

Douyin’s return and exchange rules have been upgraded! Merchant’s first look at the above rules!

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