What should I do if my Xiaohongshu products are frozen? How to deal with it?

The editor brings you how to deal with frozen Xiaohongshu products! When a product is frozen, it may be because it violates platform regulations or fails the review. First, check the specific reason for the platform notification, and then make rectifications or appeals as soon as possible. Depending on the situation, you can contact customer service or submit relevant evidence to restore the product status as soon as possible. Complying with platform regulations, improving product quality, and avoiding violations are the key!

1. Introduction to reasons for product freezing

The reasons for violations here are only examples. The actual reasons for violations are subject to the notification on the system site

2. Product Freezing Process

1. Log in to Xiaohongshu Qianfan PC

2. Click [Store]-[Violation Management]

3. Click [View Details] to view the specific frozen products, reasons for freezing, rectification opinions, etc.

4. If you have no objection to the penalty result, please read and understand, please do not publish similar products again, and Self-examination and self-correction of published products to avoid repeated violations click [Return to List]

5. If you have any objection to the penalty result, click [Initiate Appeal]

Reminder:

If the violation notice includes an appeal channel (such as an appeal email address), follow the guidelines to send an appeal email to the relevant email address. The email content must include the store ID/name, product ID/product name, Reason for freezing, explanation of reasons for appeal, appeal materials and other information; if the appeal method is not specified in the violation notice, please click [Contact Business Service] in the merchant backend for consultation and feedback.

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