Where can Douyin Store respond to customer messages? How to contact customers?

php editor Apple will give you the answer: In the Douyin store, it is very simple to reply to customer messages and contact customers. First, open the Douyin APP, enter the "My" page, click "Shop", enter the "Order Management" page, and view customer messages and order details. If you need to contact the customer, you can directly click the "Contact Buyer" button on the order details page and select the corresponding contact method to communicate. With the above steps, you can easily manage your store orders and stay connected with your customers.

1. Where can the Douyin store respond to customer messages?

As a Douyin store merchant, replying to customer messages is a key link to effectively communicate with customers, solve problems, and promote transactions. Douyin provides merchants with a variety of ways to reply to customer messages, such as private messages, comments section replies, etc. These methods help merchants better interact with customers, improve service quality, and increase transaction opportunities.

Merchants can view and reply to customers’ messages through the Douyin message center. Just click the message icon in the navigation bar at the bottom of the Douyin homepage to enter the message center page. On this page, merchants can easily view conversation records with customers and quickly respond. This feature provides merchants with a convenient channel to communicate and interact with customers, helping to build closer relationships.

Douyin store backend management system: Merchants can also reply to customer messages through the Douyin store backend management system. Log in to the backend management system of Douyin Store on a computer, and merchants can view customer messages and reply. This method is suitable for merchants who need to operate on a computer or reply to messages in batches.

Douyin Store APP: Merchants can download the Douyin Store APP and reply to customer messages in the APP. Through the APP, merchants can receive message notifications from customers in a timely manner and respond. This method is suitable for merchants who need to reply to messages anytime and anywhere.

2. How to contact customers?

In Douyin stores, effective communication and contact with customers is crucial to improving sales and customer satisfaction. The following are some commonly used methods to contact customers:

Private message reply: When a customer leaves a message or inquires in a Douyin store, the merchant can communicate one-on-one with the customer through a private message reply. Replying to private messages can be closer to customers' needs and provide personalized services.

Comment reply: When a customer leaves a comment on the product page or video of the Douyin store, the merchant can interact with the customer by replying to the comment. This method allows you to reply publicly and also allows other potential customers to see the merchant's attitude and services.

Video live broadcast: Merchants can interact with customers in real time through live broadcast in Douyin stores. During the live broadcast, merchants can answer questions raised by customers, demonstrate the characteristics of products, and attract customers' attention and desire to purchase.

Through Douyin Store, merchants can establish good communication and contact channels with customers. Whether through Douyin message center, store backend management system or store APP, merchants can respond to customers' messages in a timely manner and provide personalized services. At the same time, through private message replies, comment replies, and live video broadcasts, merchants can have more in-depth interactions with customers and improve sales results and customer satisfaction.

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