VMware Horizon client freezes or stalls while connecting [Fix]

When using VMWare Horizon client to connect to VDI, we may encounter the application freezing during the authentication process or the connection being blocked. This article will explore this issue and provide ways to resolve this situation. When the VMWare Horizon client experiences freezing or connection issues, there are a few things you can do to resolve the issue.

Fix VMWare Horizon client freezes or gets stuck while connecting

If VMWare Horizon client freezes or cannot connect on Windows 11/10, please perform the solutions mentioned below:

Check network connection

Restart Horizon Client

Check Horizon server status

Clear client cache

Fix Horizon Client

Reinstall Horizon Client

Contact bracket

Let's start our troubleshooting.

1]Check network connection

The VMware Horizon client relies heavily on a stable and fast network as it needs to ensure a connection to the virtual desktop or application hosted on the VMWare Horizon server. Any interruption in network connectivity may result in sudden freezes or connection issues.

There are many ways to solve Internet-related problems. You can try restarting your router, use a free speed test tool to check your bandwidth, try switching to a different connection, and finally contact your Internet Service Provider (ISP) if the problem persists, even if everything seems to be fine.

2]Restart Horizon client

If you have already ruled out network issues, then perform a simple reboot as this step can sometimes work wonders to fix such issues. This is recommended as it resets the device state, clears cache and establishes a new connection. Just restart your device, restart the app, and check if it's still frozen or stuck. To restart VDI, open the Horizon client, click the three dots, and select Restart Desktop. If restarting the VDI does not help, close the Horizon client application on the host machine from Task Manager and restart. If all else fails, you will need to reboot the host.

3]Check Horizon server status

If you are experiencing problems using the VMWare Horizon client, and this is not caused by a general glitch or an internet problem, it is recommended that you check the server status of the Horizon client. To do this, you can visit status.vmware-services.io and check the status of the VMWare cloud. To check your VDI, you need to contact your IT administrator. The Horizon server may be experiencing issues or downtime that may prevent users from making connections. In this case, it is better to wait for the technician to acknowledge and fix the problem.

4]Clear client cache

Clearing the client cache is one of the troubleshooting steps when faced with the problem at hand, as it will remove any corrupt or outdated data. Cache files are notorious for occasionally getting corrupted, so this could happen.

To clear the client cache, do the following

Completely close the VMWare Horizon client application and type Win R to open the Run dialog box.

Type %AppData%, press Enter, and navigate to the VMWare folder.

Locate and delete the VMWare Horizon client or VMWare VDM folder.

Now, go to Recycle Bin or Trash to delete the cached files and restart the application.

After successful startup, reconnect to the VMWare Horizon server. Hope this issue can be resolved.

5]Fix Horizont client

VMware allows users to repair Horizon Client when the client installation is corrupted. This can happen for a number of reasons, such as incomplete updates, conflicts with other software, or system errors. To do this, double-click the Horizon Client installer and select Repair, or use Command Prompt and run the following command:

VMware-Horizon-客户端-y.y.y-abcd.exe/修复

Note: YYYY is the version number, ABCD is the internal version number.

After completion, check whether the problem has been solved. If not, move on to the next solution.

6]Reinstall Horizon client

One of the logical explanations behind this error could be corrupted installation files or configuration issues, which can only be resolved by reinstalling the VMWare Horizon client.

To reinstall it, do the following:

Open Control Panel, navigate to Programs or Programs and Features, and find VMWare Horizon Client.

Now, click on the Uninstall button and follow the prompts to complete the process.

Once completed, visit CustomerConnect.vmware.com, select the appropriate version, and download the installer file.

Once the download is complete, run it to start the installation process and follow the on-screen instructions.

After installation, launch the application and enter the necessary connection details.

Check the connection to make sure the problem is resolved.

7]Contact Support

Last but not least, if none of the above solutions resolve the issue, please contact VMWare support. They will assist with troubleshooting and resolving server-related issues.

that's all!

Read: How to convert a virtual machine to a physical machine?

Why does the VMware Horizon client keep crashing?

VMware Horizon client may crash for various reasons, such as system resource issues, software conflicts, or network connection issues. Insufficient system resources or outdated graphics drivers may cause the VMWare Horizon client to crash. Troubleshooting steps include updating software/drivers, optimizing system resources, and checking network connectivity.

Read: How to Convert VMware to Hyper-V

How do I update my Horizon client?

Updating the Horizon client is fairly easy, just launch the application with administrative rights and click Options from the menu bar. Now, select the Software Update option and click on Check for updates option to check for new updates. If a new update is available, click on the Download and Install button. Restart the VMWare Horizon client for the changes to take effect.

Also Read: VMWare Horizon Client not opening.

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