Photos cannot open this file because the format is not supported or the file is corrupted

In Windows systems, the Photos application is a convenient way to view and manage photos and videos. Through this application, users can easily access their multimedia files without installing additional software. However, sometimes users may encounter some problems, such as encountering a "This file cannot be opened because the format is not supported" error message when using the Photos app, or file corruption when trying to open photos or videos. This situation can be confusing and inconvenient for users, requiring some investigation and fixes to resolve the issues.

Users will see the following error when they try to open photos or videos on the Photos app.

Sorry, Photos cannot open this file because the format is not currently supported or the file is corrupted.

Photos cannot open this file because the format is not supported or the file is corrupt

When you encounter a situation where you cannot open a photo, it may be because the file format is not supported or the file is damaged. You can try the following methods to fix the problem.

Make sure the file format is supported

Check if the file is valid and not corrupt

Repair Photo App

Update Photo App

Try a different photo viewer or video player

Let’s take a closer look at these fixes.

1] Make sure the file format is supported

Photos app is compatible with various major image and video formats. If you need to open a professional format like .mxf, first make sure to convert it to a common format like JPG, PNG, and MP4. You can use free image and video conversion tools to complete this conversion process. This way, you can easily view and edit your image and video files within the application.

2] Check if the file is valid and not corrupt

When you copy files or use a data recovery program to recover files, there is a possibility that the files were not completely copied or corrupted. To ensure the integrity of the files, it is recommended to try opening the files on another device. This verifies that the file is legal and complete. Therefore, when handling important files, it is important to pay attention to the integrity of the files to ensure the accuracy and completeness of the data.

3] Repair Photo App

Sometimes, projects will encounter problems, such as the Photos application may not be able to open certain files. One way to fix this problem is to adjust the settings of the Photos app.

To fix the Photos app,

• Open the Settings app and select Apps
• Click on Installed Apps and find the installed Photos app in the list
• Click the three-dot menu next to the Photos app and select Advanced Options
• Scroll down and click on the Repair option under the Reset options section.
• Wait for the repair process to complete and see if the issue has been resolved.

4]Update Photos App

This issue may be caused by a vulnerability in a previous update of the Photos app. This issue can be fixed by updating it to the latest version. Open the Microsoft Store on your Windows PC and click Library in the lower left corner of the Store app. Click Get Updates on the library page. It will check for updates for all Microsoft programs and other programs installed through the Microsoft Store, including the Photos app, and install them automatically. In addition, it will also update other features such as the VP9 video extension that helps default programs play multiple formats.

5] Try using another photo viewer or video player

If the problem is not resolved, you can use a third-party free image viewer program or a free media player program to open the file. You need to download them from their website and install them on your PC to start using them. They all have great features and better support than the Photos app for different file formats, sizes, and resolutions.

Also read: Next or previous arrows missing in Windows’ Photos app

Why does it say Photos cannot open this file because the format is not currently supported?

You will see this error when the image or video file you are trying to open on the Photos app is in a file format that the Photos app cannot open. You need to convert the file from the existing format to a common format like JPG or MP4 and then open it on the Photos app. You will see this error even if the file is corrupted. Make sure the file is full size and not corrupted.

How to fix unsupported image format on your computer?

If you have an unsupported image format on your computer, convert it to another format commonly supported by all image viewer applications (including Photos applications such as JPG, PNG, etc.). Alternatively, you need to install a third-party free image viewer program that supports multiple formats.

Related read: Pictures turning black in Photos app of Windows.

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