The State Administration for Market Regulation urges online travel, leading retail and other platform companies to strengthen compliance management

According to Xinhua News Agency, the State Administration for Market Regulation recently required online travel, leading retail and other platform companies to strengthen compliance management to ensure the protection of consumer rights and create a fair and orderly online market and a safe and secure consumer environment during the Spring Festival.

This site learned from reports that in terms of consumer rights protection responsibilities, the State Administration for Market Regulation requires that channels for consumer complaints and reporting be opened up and timely responses be provided. Consumer appeals and concerns should be properly handled, consumer disputes and merchant complaints on the platform should be properly handled, and must not infringe on the legitimate rights and interests of consumers through "overlord clauses", etc.

In terms of responsibility for price stability of key commodities, strengthen price monitoring and analysis of key areas of people’s livelihood consumption such as rice, flour, rapeseed, meat, eggs, milk, local specialty foods, culture and entertainment, hotel accommodation, etc., and proactively control Abnormal pricing behavior, It is strictly prohibited to drive up prices, hoard, fabricate and spread price increase information.

Strengthen the random inspection and inspection of bulk food, holiday seasonal food and "one old and one small" consumer goods, establish a sound source traceability mechanism, resolutely defend the bottom line of food safety, prevent and resolve Product quality and safety risks.

Take advantage of the big data of the platform to strengthen guidance for people to travel, establish emergency response plans, improve risk control mechanisms, and detect and deal with potential problems early.

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