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How to complain if Ele.me has an order canceled by a merchant?

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2024-02-13 11:00:081096browse

php Editor Xigua Ele.me is one of the largest takeout platforms in China, providing users with convenient ordering services. However, sometimes users may encounter orders being canceled by merchants, which causes inconvenience and distress to users. So, when an Ele.me order is canceled by a merchant, how should users complain? In this article, we will introduce some complaint methods and techniques to help users solve this problem.

1. Open the Alipay Ele.me applet, enter the personal center, and click "My Customer Service".

How to complain if Ele.me has an order canceled by a merchant?

How to complain if Ele.me has an order canceled by a merchant?

2. Click "Online Customer Service" at the bottom.

How to complain if Ele.me has an order canceled by a merchant?

How to complain if Ele.me has an order canceled by a merchant?

3. Click "Order Cancelled" at the bottom.

How to complain if Ele.me has an order canceled by a merchant?

How to complain if Ele.me has an order canceled by a merchant?

4. Find the canceled order and click "Send" on the right.

How to complain if Ele.me has an order canceled by a merchant?

How to complain if Ele.me has an order canceled by a merchant?

5. Click "Submit Complaint Online to Merchant".

How to complain if Ele.me has an order canceled by a merchant?

How to complain if Ele.me has an order canceled by a merchant?

6. Fill in the complaint content according to the prompts on the page, and then click "Submit".

How to complain if Ele.me has an order canceled by a merchant?

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