How to personally guarantee the Gengsheng graphics card?

After purchasing a graphics card, the most concerning thing is the graphics card warranty process. Many users are very concerned about whether Gengsheng supports personal warranty delivery and what is the process of warranty delivery. In order to facilitate everyone’s after-sales service, here is the specific process. Please explain.

How to provide personal warranty for Gengsheng graphics card

Answer: Gengsheng graphics cards will support personal warranty for some mid-to-high-end model graphics cards starting from July 15, 2019.

1. First, you need to call the customer service hotline 400-700-3939 to check whether your machine supports it.

2. If it is supported, you will receive a text message.

3. Send the graphics card to the address on the text message. What needs to be noted here is "Never send it to pay!"

4. After the repair center receives the goods You will then enter the specific process of maintenance.

5. Here, the repair center will specifically test the appearance of your graphics card to see if it can be repaired.

6. If you need to pay, please consult customer service to make the payment, and we will send it back after the after-sales repair is completed.

7. If it is a G Soul Geek series product, the return postage will be borne by Gengsheng Company.

8. If it is a G Soul, Dazzle, or Xingji series product, the user needs to bear the postage, and the company will only bear the return shipping cost.

9. All Feng series products are sent back and forth at the customer's expense.

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