After purchasing a 9.9 yuan product online and choosing 'refund only', Pinduoduo merchant sued the consumer for malicious refunds

According to the Heze Intermediate People’s Court, Judge Pang Xiuxia of the Second Civil Division of Shandong Juye Court recently successfully mediated a sales contract dispute involving an online shopping platform merchant and a consumer. However, this site was unable to find the relevant judicial documents.

Zhang bought a gel pen priced at 9.9 yuan on the Pinduoduo platform. However, when he received the goods, he discovered there were quality problems and asked for a refund. Company A agreed to return the product for a refund, but Zhang only chose "refund only" when selecting the refund option.

Therefore, Company A took it to court, requiring Zhang to compensate him for the 9.9 yuan he lost due to only refunding but not returning the goods, and also required Zhang to pay 500 yuan in rights protection losses arising from the lawsuit. .

The judge held that: Based on the facts, Zhang purchased goods at a store operated by Company A, and the two parties had reached a sales contract. Company A delivered the goods as agreed, and Zhang also paid the price on time. Therefore, the sale and purchase contract between the parties is completed. However, Zhang raised product quality issues and requested a return and refund. Although Company A agreed to provide a refund, Zhang's behavior of only choosing a refund without returning the goods violated both the principle of good faith and the provisions of the Civil Code. Therefore, the judge believed that Zhang’s behavior was illegal.

The judge patiently explained to Zhang the consumption rules of online platforms and the relevant provisions of the Civil Code. Zhang realized that his behavior of "only refunding but not returning goods" was against good faith. In the end, Zhang agreed to pay Company A’s purchase price and Company A’s rights protection losses totaling 150 yuan.

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