Remote desktop cannot connect

Solutions to remote desktop failure to connect: 1. Remote desktop connection is not enabled on the remote computer; 2. Network problems; 3. Firewall settings; 4. Remote desktop service is not started; 5. Account password problem; 6. The remote computer is in hibernation or locked state; 7. Remote desktop protocol version mismatch; 8. Dependent components are damaged; 9. Log check; 10. Third-party software conflicts; 11. Operating system incompatibility; 12. Hardware problems; 13. Others Security software conflict; 14. Contact technical support.

#The remote desktop failure to connect may be caused by a variety of reasons. The following are some possible causes and corresponding solutions:

1. The remote computer does not enable Remote Desktop connection:

• Make sure the remote computer has Remote Desktop enabled. Connectivity features. The Remote Desktop setting can be found in the System and Security options in Control Panel, make sure Remote Desktop Connection is enabled.

2. Network problems:

• Check whether the network connection is normal. Try restarting your router or modem, or check your network settings to make sure your network connection is stable.

3. Firewall settings:

• Make sure the firewall settings of the remote computer allow remote desktop connections to pass through. You can try temporarily disabling the firewall to see if you can connect successfully. In addition, you can also add exception rules for remote desktop connections in the firewall.

4. The Remote Desktop Service is not started:

• Open the "Service" manager on the remote computer and find the "Remote Desktop Services" service , make sure it is started. If it does not start, you can try to start the service manually.

5. Account password issue:

• #Make sure that the remote desktop account you use has the correct password and that the account is not locked or disabled .

6. The remote computer is in a dormant or locked state:

• If the remote computer is in a dormant or locked state, the connection may not be possible. Make sure the remote computer is active and the screen is not locked.

7. Remote Desktop Protocol (RDP) version mismatch:

• Ensure that the RDP versions used by the remote computer and the client are compatible. You can try to update the Windows operating system on the remote computer, or update the client's Remote Desktop Connection software.

8. Damaged dependent components:

• Remote Desktop Connection may depend on certain components, such as .NET Framework or Visual C components. Make sure these components are installed correctly and updated to the latest version.

9. Log check:

Check the system log in the Windows Event Viewer of the remote computer to get more details about the remote desktop connection failure. information. This may provide more clues about the problem.

10. Third-party software conflicts:

Some third-party software may conflict with remote desktop connections. Try temporarily disabling or uninstalling recently installed software to see if that resolves the issue.

11. Operating system incompatibility:

Ensure that the operating system versions on the client and remote computers are the same or compatible. For example, compatibility may vary between Windows 7 and Windows 10.

12. Hardware problems:

In rare cases, hardware problems (such as damaged RAM, hard disk failure, etc.) may cause the remote desktop to be unable to connect. Run hardware diagnostic tools to check whether the hardware is working properly.

13. Conflict with other security software:

Some security software or anti-virus software may block remote desktop connections. Try temporarily disabling these software and see if you can connect successfully.

14. Contact technical support:

If none of the above methods can solve the problem, it is recommended to contact technical support or consult relevant technical documents for more help.

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