Hema responds that online orders will be charged an additional 1 yuan packaging fee: due to business adjustments

According to news from this website on January 2, many netizens recently discovered that Hema has begun charging packaging fees for online orders. In response, netizens complained about Hema's arbitrary changes in rules and expressed dissatisfaction with its ugly appearance. This move sparked widespread discussion and controversy.

On the Hema platform, they stated that in order to ensure that the goods can be delivered safely, they will use environmentally friendly packaging materials such as plastic bags for packaging. At the same time, according to relevant national policy requirements, they will charge appropriately for packaging materials, with the charging standard being 1 yuan per order.

According to Oriental Finance, Hema’s official customer service stated that due to business adjustments, a packaging fee of 1 yuan per order will be charged starting from January 1, 2024. If the purchased items do not require plastic bags, such as rice, boxes of fruits, etc., you can contact after-sales service. In response to reports from netizens that the packaging fee will not be refunded if the order is canceled, the staff said that it will be handled according to the actual situation of each order.

According to reports from Nandu Wancaishe, in response to this change, the relevant person in charge of Hema said that Hema will gradually launch bio-accountable products in Hema’s delivery scenarios across the country starting from January 1, 2024. Degradable takeaway packaging bags. The packaging bags launched this time are made of the same degradable plastic bags currently provided by most Hema stores for a fee, striving to simultaneously reduce the impact on the environment in the takeout scene. This will also be the first time for a domestic retail company to popularize biodegradable bags in the takeout scene. Packaging bags. With the launch of biodegradable plastic bags, Hema will also charge a packaging fee of 1 yuan in takeout scenarios. Hema expects that the introduction of biodegradable plastic bags in takeout scenarios will reduce the use of traditional PE plastic bags by thousands of tons every year.

In response to the question asked by customers about whether plastic bags can be returned, Hema recently stated that after receiving the goods, customers can choose whether they need packaging bags based on their actual situation. For example: For online orders that only purchase large items and do not require packaging bags, Based on the fact that the customer has not actually used the materials after the order is delivered, Hema will package the order for such special circumstances based on the customer's demands. The fee will be refunded.

It is understood that when ordering goods on the Hema App for delivery, an additional 1 yuan packaging fee will be charged. However, no packaging fees will be charged when placing an order through the Hema Mini Program. This difference may be due to the operating strategies of different platforms.

According to our understanding, in addition to Sam's, the Dingdong grocery shopping platform has also begun charging a packaging fee of 1 yuan, but they claim that it is currently a trial period for free packaging fees. Pupu Supermarket and Xiaoxiang Supermarket platforms have not yet taken measures to charge packaging fees.

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