Home > Article > Software Tutorial > Learn how to refuse express delivery on Taobao and share the steps
1. First communicate with the merchant to reject the package, and then click "Pending Receipt" on my Taobao page.
#2. In the new page, select and click on a product to be rejected.
#3. After opening the product details page, click "Refund" on the page.
#4. After entering the after-sales type selection page, select and click "I want a refund" inside.
#5. In the pop-up window, click "Goods Not Received" and click "Finish".
#6. After opening the refund application page, select the reason for the refund and click "Submit" below.
Warm reminder: Before rejecting express delivery, users need to communicate with the merchant first. Generally, stores have a "seven days for no reason returns". If it is already being delivered, you need to Contact the courier guy to avoid automatically signing for it!
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