Microsoft confirms: Printers are being incorrectly renamed in Windows 11, Windows 10
- PHPzforward
- 2023-12-14 20:16:131517browse
Microsoft has finally *officially* investigated an interesting bug that accidentally renamed all printers and related devices or services to HP LaserJet M101-M106 models. In a statement and updated filing, Microsoft confirmed it was aware of the reports but did not believe HP was to blame.
In our previous article, we noticed that updated metadata or an update pushed via Windows Update renamed certain printers (including Microsoft's Print to PDF or XLS Document Viewer) to the HP LaserJet M101- M106. Therefore, the Microsoft Store also installs the "HP Smart App" on all devices, regardless of manufacturer.
Microsoft’s documentation and statement on Windows Latest states that the tech giant is investigating the reports and working with partners to find possible solutions. While it's unclear how the incorrect metadata was pushed out via Windows Update, Microsoft has confirmed that it does believe it is HP's fault.
"Our investigation indicates that this issue is not caused by an HP update," a Microsoft official said.
This indicates that Microsoft pushed out an update through Windows Update with incorrect metadata or a similar error, which resulted in label confusion.
If your device received an incorrect update from Microsoft's servers, you The printer will be renamed HP LaserJet M101-M106. The screenshot above shows the model and manufacturer name changed to "HP" and the icon also shows the HP laser product.
This is a specific model that confirms earlier observations that the labeling issue is related to metadata, or the way Windows retrieves hardware information.
Whether you use a printer or not, your device may be affected. For example, on one of my devices, I noticed that Microsoft renamed its "Print to PDF" to "HP LaserJet M101-M106." It also changes the icon to HP.
When you click on one of the renamed printers, you may see a "No tasks available for this page" error.
As previously confirmed by Windows Latest, Windows 11 or 10 printer renaming errors do not break printers or print to PDF and XLS document viewers.
Although a printer renaming error will not affect the printer's scanning or fax functionality, it may cause problems with the printer application provided by the manufacturer. The printer manufacturer's application may not detect the printer because it will appear as an HP device in the application.
"If this is the case, some or all of these extensions may not work," Microsoft warns.
Microsoft plans to release a fix for the printer renaming bug on Windows 11 soon, and we'll likely learn more about the confusion in the coming days.
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