Huawei's first service flagship store in South China unveiled: Intelligent robots help engineers automatically obtain parts

According to news from this site on December 2, @huawei terminal company’s official Weibo announced tonight that Huawei’s first service flagship store in South China officially opened today. The store is located on the 3rd floor of Gaozhi Building, No. 120 Huangpu Avenue, Tianhe District, Guangzhou. At the same time, this store is also Huawei’s largest customer service center in South China.

According to reports, the store provides face-to-face maintenance, smart spare parts cabinets, A series of facilities such as coffee bars are generally divided into self-service number-taking area, data backup area, comprehensive service acceptance area, face-to-face maintenance area and maintenance waiting area, which is claimed to bring a leading full-scenario product experience. A "general practitioner" who provides one-stop solutions.

The store has a total usable area of ​​560㎡ and adopts a new maintenance model: consumers You can communicate directly with maintenance engineers and watch the entire maintenance process and details.

This website learned from the official that the store provides intelligent spare parts cabinets and maintenance robots that can improve service efficiency. The robots can replace engineers to complete the work of finding, receiving and registering spare parts. In the maintenance service area and the spare parts cabinet running . The spare parts cabinet can record and remind you of the storage location of each spare part, thus shortening repair time and simplifying the process.

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