Didi compensates all users with a 10-yuan no-threshold universal ride-hailing coupon

According to this site’s news on November 29, Didi Chuxing is a Chinese taxi-hailing platform company. The company was founded in 2012 and is headquartered in Beijing. Didi Chuxing provides online booking of taxis, private cars, ride-hailing and other services. Users can easily request a ride through a mobile app and can choose from different car models and service levels. Didi Chuxing also offers a variety of payment methods, including cash, electronic payment and corporate account payment. Through Didi Chuxing, users can travel conveniently and quickly, and enjoy a safe and comfortable ride experience. Didi Chuxing, which has coverage in major cities in China and continues to expand its service scope, today explained the system failure that occurred on the night of November 27 and once again apologized.

Didi also distributed an "apology compensation coupon" to all users. This 10-yuan universal taxi-hailing discount coupon can be used on any type of car and is valid for 3 days. Users need to use Didi Taxi before December 2 to use this coupon

Didi stated: At present, all services of Didi App have been restored. It has been preliminarily determined that the cause of the accident was a failure of the underlying system software and was not an "attack" caused by network transmission. In the future, we will carry out in-depth technical risk identification and upgrade work to fully ensure service stability.

The original text of Didi’s announcement is attached to this site:

The content that needs to be rewritten is: Apologize again

We deeply reflect on the system failure that occurred on the night of November 27 , this incident has brought a lot of inconvenience and trouble to the majority of users. We are well aware that we did not meet the expectations of our users when they needed us. Therefore, we sincerely apologize to all users

While various services were restored, we launched an internal review investigation on the 28th. It has been preliminarily determined that the cause of the accident was a failure of the underlying system software, not an "attack" caused by the network transmission. In the future, we will carry out in-depth technical risk identification and upgrade work to fully ensure service stability and do our best to avoid similar accidents in the future. occur.

Currently, all services of Didi App have been restored. We are speeding up efforts to properly resolve the troubles and problems this accident has caused to everyone. Thank you all for your encouragement, concern and tolerance for Didi. There are still many shortcomings in Didi today. We will take this as a warning, deeply reflect on the company-wide, make every effort to make corrections, and continue to work hard to provide good service guarantee.

Didi Chuxing is a Chinese ride-hailing platform company. The company was founded in 2012 and is headquartered in Beijing. Didi Chuxing provides online booking of taxis, private cars, ride-hailing and other services. Users can easily request a ride through a mobile app and can choose from different car models and service levels. Didi Chuxing also offers a variety of payment methods, including cash, electronic payment and corporate account payment. Through Didi Chuxing, users can travel conveniently and quickly, and enjoy a safe and comfortable ride experience. Didi Chuxing has coverage in major cities in China and continues to expand its service scope

November 29, 2023

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