Didi apologizes again: Preliminary confirmation that the accident was caused by a fault in the underlying system software and was not an attack on the Internet.

Didi Chuxing today released an explanation of the system failure that occurred on the night of November 27 and apologized again

Didi stated that all services on the Didi App have been fully restored. It was initially determined that the cause of the accident was a failure of the underlying system software, rather than an "attack" spread online. Next, we will carry out in-depth investigation and upgrade of technical risk hazards to fully ensure the stability of the service

The original text of Didi’s announcement is attached to this site:

Apologies again

The system failure that occurred on the night of November 27th caused a lot of trouble and inconvenience to the majority of users. We let everyone down when they needed us, and we sincerely apologize to everyone again.

While various services were restored, we launched an internal review investigation on the 28th. It has been preliminarily determined that the cause of the accident was a failure of the underlying system software, not an "attack" caused by the network transmission. In the future, we will carry out in-depth technical risk identification and upgrade work to fully ensure service stability and do our best to avoid similar accidents in the future. occur.

Currently, all services of Didi App have been restored. We are speeding up efforts to properly resolve the troubles and problems this accident has caused to everyone. Thank you all for your encouragement, concern and tolerance for Didi. There are still many shortcomings in Didi today. We will take this as a warning, deeply reflect on the company-wide, make every effort to make corrections, and continue to work hard to provide good service guarantee.

Didi Chuxing

What needs to be rewritten is: November 29, 2023

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