Signal CEO says artificial intelligence "won't replace employees" but provides companies with a convenient excuse to lower wages

According to news on November 16, Signal President Meredith Whitaker believes that artificial intelligence (AI) itself will not directly reduce jobs, but it has indeed become a "convenient excuse" for some companies and institutions to reduce working conditions.

Speaking at the 2023 Web Summit in Lisbon, Whitaker noted: “We should be wary of claims that AI can magically replace the human workforce, as there is no real basis in fact for such claims.” As a co-author of the AI ​​Now Institute Founder, she also focuses on the social impact of artificial intelligence. She cited the Hollywood writers' strike and the controversy over the introduction of generative artificial intelligence into the creative process as examples to illustrate that "AI does not often replace workers" because "the development, maintenance and adjustment of these systems require a lot of labor to ensure that their output is play a role in a complex world."

However, she also reminded everyone that "AI provides a convenient excuse for some bosses, institutions and boards to weaken the labor conditions of the workers who manage these AI systems." She used Uber as an example to criticize the company While companies talk about "changing the transportation landscape," they are actually weakening labor regulations and employment status around the world.

"We cannot simply view AI as the main cause of these problems," Whitaker emphasized. She believes that the real ones to blame are "Hollywood producers" and large technology companies like Microsoft, Google, and Meta. She noted that executives at these companies are rolling out artificial intelligence tools and APIs for businesses to use to grow and improve profits and productivity, which often means "cutting benefits, lowering wages and reducing employees, or rehiring them as contract workers." , let them edit AI-generated content instead of creating their own."

Regarding the relationship between Signal and AI, Whitaker made it clear that Signal has no plans to integrate AI technology. She explained that AI needs to leverage user data, and Signal strives to "collect as little user data as possible."

She said: "We don't know who you are, who you are talking to, we don't have your contact list, we don't know the content of your conversations, and we don't know what media files you are sending."

Finally, Whitaker said she agrees with the public opinion that artificial intelligence is unreliable because it is developed by a few large companies and used for various purposes by employers, governments and others. She added: "We are not the users of artificial intelligence, but we are used by artificial intelligence; we must understand this."

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