Self-driving company Cruise: Self-driving taxis require human assistance every 4 to 5 miles traveled

According to news on November 7, Cruise, a self-driving company owned by General Motors, recently confirmed that self-driving taxis require manual assistance every 4 to 5 miles.

On Sunday, Cruise CEO and founder Kyle Vogt responded to concerns that the company’s self-driving taxis are not fully autonomous and require frequent assistance from staff at remote operations centers. statement.

There are reports that General Motors' Cruise relies on humans to achieve "autonomous" driving. Vogt admitted that Cruise does have a remote assistance team. He said, "In complex urban environments, Cruise autonomous vehicles receive remote assistance (RA) an average of 2 to 4 percent of the time. This is low enough that further optimization will not bring huge cost benefits, and There are certain situations where human intervention is particularly helpful."

Cruise spokesperson Tiffany Testo confirmed that the company CEO's statement was correct

On October 2, A Cruise self-driving taxi was involved in a car accident in San Francisco that injured a pedestrian. Subsequently, the company took drastic measures to suspend all autonomous driving operations. The crash and related information disclosed by Cruise also led California regulators to cancel the company's license to operate self-driving cars in California, explicitly requiring a driver in the car before it can be driven on the road.

Previously, the California Department of Motor Vehicles (DMV) stated that the decision to suspend Cruise operations was a decision made after multiple considerations, and cited four regulations to elaborate on the reasons: "The manufacturer's vehicles are unsafe for public activities." , "The manufacturer failed to truthfully disclose information related to the safety of the vehicle's autonomous driving technology"

As previously reported, the DMV accused Cruise of not showing them comprehensive video of the October 2 crash. In this incident, a passerby was struck by another driver-controlled vehicle in the path of a Cruise self-driving taxi

Cruise said the company's self-driving taxi "detected the collision and responded immediately "It braked before hitting the pedestrian," but then dragged the pedestrian forward about 20 feet (6 meters) while trying to pull over.

Cruise rival Waymo continues to operate self-driving taxis in San Francisco.

Last week, there were reports that delved into the issues within Cruise that may lead to security incidents and the impact on Cruise’s brand reputation and business. There is a data in the relevant reports that Cruise employees will intervene in the driving of the car every 2.5 to 5 miles. Vogt explained that this data represents how often self-driving taxis initiate remote assistance sessions. "Many of these issues are caused by self-driving cars before they are even seen," he wrote. Solved itself, because we often have self-driving cars actively initiate remote sessions before determining that human help is needed. Many sessions are quick confirmation requests, such as whether it is okay to move forward, and the problem is solved in seconds. Some need longer periods of time and involve humans guiding the self-driving car through tricky situations. All in all, between 2% and 4% of the time (remote assistance is required) in driverless mode."

According to a Cruise spokesperson In an emailed response, Cruise self-driving cars now trigger "remote assistance" sessions approximately every 4 to 5 miles driven, instead of every 2.5 miles. "Typically," she wrote. , the self-driving car will proactively activate these functions before it determines that it needs help, such as when the self-driving car's intended route is blocked, or when it needs help identifying objects." "Only 2% of the time a self-driving car is driving, 4% of the time is in the state of remote assistance, which is already very little. And the remote assistance consultant only provides path-finding information to the self-driving car, not remote control."

Ask about the response time of Cruise remote assistance and When asked about the training status of staff, the spokesperson responded: "More than 98% of questions can be answered within 3 seconds."

She added: "Remote consultation consultants are required to undergo background checks and driving record checks. It is also required to complete two weeks of comprehensive training before starting work, including classroom training, scenario exercises, on-site follow-up and experience evaluation. In addition, remote consultants need to receive continuous training, and will need to receive supplementary training when new functions are launched or updated. We also regularly review, review and observe to ensure performance excellence."

As for the ratio of remote assistance consultants to self-driving cars, a Cruise spokesperson said, "During the operation of self-driving taxis, approximately every There is one remote assistance consultant for every 15 to 20 self-driving cars.”

Missy Cummings, a professor at George Mason University and an expert on automation systems, is a former U.S. highway Safety Advisor to the National Highway Traffic Safety Administration (NHTSA). She said that regardless of whether the public thinks Cruise cars are autonomous, it has become an "industry standard" for employees to be on call at all times to monitor the operation of equipment.

"I started to worry," she said, "about how we were utilizing humans. In other areas, we've had issues with air traffic controllers falling asleep on the job."

Rewritten content: Cummings emphasized that it is critical to understand whether the Cruise car involved in the accident will seek remote assistance, especially in the accident in October this year when a self-driving car hit a pedestrian. He said: "I want to know whether anyone has been notified and what measures have been taken by the staff at the remote operations center."

Cruise declined to say whether the incident on October 2 triggered remote assistance and whether there were consultants The decision is made to move the vehicle or if a company employee calls 911.

A Cruise spokesperson said: "We have launched a third-party investigation into the October 2 accident and are cooperating with NHTSA. We will await the results of these investigations before making further comment."

GM said last month that Cruise lost about $1.9 billion in the first nine months of this year, including a loss of $732 million in the third quarter alone. (Chenchen)

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