IDC FutureScape: The impact of artificial intelligence on reshaping the IT industry and business operations

IDC released a forecast report on the global information technology industry in 2024 and beyond, called "FutureScape". This report reveals IDC's top 10 predictions for the future of the IT industry and discusses how pervasive artificial intelligence will impact technology decisions as organizations seek to expand their digital businesses

This year’s forecast focuses on the emergence of artificial intelligence (AI) as an important turning point in the technology industry. Although AI is not a new technology—companies have been investing heavily in predictive and interpretive AI for years—OpenAI’s release of the GPT-3.5 series in late 2022 attracted global attention and sparked a growing interest in generative artificial intelligence. Smart investments proliferate. As a result, IDC predicts that global spending on artificial intelligence solutions will grow to more than $500 billion by 2027. Accordingly, most organizations will experience a significant shift in technology investments toward AI implementation and adoption of AI-enhanced products/services

Rick Villars, vice president of IDC Worldwide Research, noted: “Every Every IT supplier will make artificial intelligence the core of their business, investing wealth, intelligence and time." "For chief information officers (CIOs) and digital technology professional executives, this shift means a new, innovative, and A treasure trove of AI-enhanced products/services, but also potentially leaving IT teams facing many 'AI' choices that increase risks associated with uncontrolled cost increases and loss of data control."

IDC’s FutureScape 2024 research focuses on the external drivers that will transform global business ecosystems over the next 12 to 24 months and the challenges technology and IT teams need to thrive in defining, building, and managing a digital-first world. problems that will be faced when using the required technology.

IDC’s top ten predictions for the global IT industry mainly include the following:

1. Core IT Shift: IDC expects the shift in IT spending toward artificial intelligence to be rapid and dramatic, impacting nearly every industry and application. By 2025, Forbes Global 2000 (G2000) organizations will spend more than 40% of their core IT spending on AI-related initiatives, resulting in double-digit product and process innovation rates.

2. The IT industry becomes the center of artificial intelligence: At the watershed of artificial intelligence, the IT industry will feel its impact more profoundly than any other industry. Every company is racing to launch AI-enhanced products and services to help customers become intelligent. For most people, artificial intelligence will become the main driver of innovation, replacing cloud technology

3. Infrastructure Turbulence: Many enterprises will have limited AI spending rates through 2025 due to significant workload and resource shifts in enterprise and cloud data centers. Uncertainty about chip supply will affect deficiencies in networks, facilities, trusted models and artificial intelligence skills.

4. Data assets are critical: In a world where AI is everywhere, data is a vital asset, providing fundamental support for AI models and applications. Technology vendors and service providers recognize this and will accelerate investments in data assets that they believe will enhance their competitive position.

5. Lack of IT skills training: Insufficient training in the areas of artificial intelligence, cloud, data, security and emerging technologies will directly and negatively impact the efforts of enterprises to succeed in their efforts to rely on these technologies. By 2026, underfunded skills training programs will prevent 65% of businesses from realizing full value from these technology investments.

6. Service industry transformation: Generative artificial intelligence (GenAI) will trigger a shift in strategy, change and training of human services. By 2025, 40% of services will include GenAI-enabled delivery, which will impact everything from contract negotiations to IT operations to risk assessment

7. The challenge of unified control : One of the biggest challenges facing IT teams in the coming years will be navigating the maturation of control platforms. These platforms initially solved some basic system problems and gradually developed into standard platforms that coordinate infrastructure, data, artificial intelligence services, and business application and process operations

8. Wider integration of AI: Today’s fascination with GenAI should not delay or derail existing or other AI investments. Organizations must consider, trial, and put into production fully converged AI solutions that enable them to address new use cases and customer personas at significantly lower prices.

9. New customer experiences: Accelerated adoption of GenAI will enable organizations to enhance their edge computing use cases with contextual experiences to better align business outcomes with customer expectations. Rewritten content: 9. Innovative customer experience: Through accelerated adoption of GenAI, organizations can advance their edge computing use cases to better meet customer expectations and achieve business results aligned with customer expectations

10． Digital Frontier: Satellite internet connectivity will deliver broadband around the world, helping to bridge the digital divide and enable a range of new capabilities and business models. By 2028, 80% of enterprises will integrate low-orbit satellite connections to establish a unified digital service structure to ensure flexible and ubiquitous access and guarantee data mobility

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