How to build a smart customer satisfaction survey tool using ChatGPT PHP

How to use ChatGPT PHP to build an intelligent customer satisfaction survey tool

Introduction:
In the current digital era, customer satisfaction is crucial to the development of enterprises. Customer satisfaction surveys are a common method of assessing customer satisfaction with a product or service. With the development of artificial intelligence technology, we can use ChatGPT PHP to build an intelligent customer satisfaction survey tool to better understand customers' views and opinions on products or services. This article will describe how to use ChatGPT PHP to build such a tool and provide specific code examples.

Step 1: Preparation
Before you start, you need to prepare the following environment and tools:

1. A server environment running PHP, such as Apache or Nginx.
2. The version of PHP installed is 7.0 or higher.
3. Install Composer to manage PHP dependencies.

Step 2: Install ChatGPT dependencies
Run the following command in the terminal to install the PHP library of ChatGPT:

composer require openai/api-client

This command will automatically download and install the PHP library of ChatGPT.

Step 3: Obtain ChatGPT credentials
Before using ChatGPT, you need to obtain an API credential for the OpenAI platform. You can register an account on the official OpenAI website and create a new API credential.

Step 4: Write PHP Code
Now let’s start writing PHP code to build our smart customer satisfaction survey tool.

First, we need to introduce ChatGPT’s PHP library and some necessary classes:

require_once 'vendor/autoload.php';

use OpenaiApiClient;
use OpenaiConfiguration;
use OpenaiModelCreateCompletionRequest;

Next, we need to set the credentials for the OpenAI API:

$configuration = Configuration::getDefaultConfiguration();
$configuration->setApiKey('Authorization', 'Bearer <YOUR_API_TOKEN>');

Please change ## Replace #fdb7b30a79e5e18a7a44d80696bfb33c with the API credential you obtained in step three.

Then, we need to create a ChatGPT API client:

$apiClient = new ApiClient($configuration);

Next, we need to define a function to generate ChatGPT’s smart reply:

function generateResponse($input) {
    global $apiClient;

    $client = new OpenaiApiChatCompletion($apiClient);

    $prompt = array(
        array('role' => 'system', 'content' => 'You are a customer service representative speaking to a customer.'),
        array('role' => 'user', 'content' => $input)
    );

    $request = new CreateCompletionRequest();
    $request->setModel('gpt-3.5-turbo');
    $request->setMessages($prompt);

    $result = $client->createCompletion($request);

    $choices = $result->getChoices();
    $response = end($choices)->getMessage()->getContent();
    
    return $response;
}

In this function , we used ChatGPT to generate a natural language reply. The function accepts an input parameter as the user's question or feedback, and returns a smart reply generated by ChatGPT.

Finally, we can call this function in other PHP files as needed to complete the development of the customer satisfaction survey tool:

$input = "我对产品的质量非常满意，但希望能改进发货速度。";
$response = generateResponse($input);

echo "ChatGPT的回复：".$response;

In this example, we entered a question about product satisfaction degree of feedback, and then calls the

generateResponse function and passes the input to it as a parameter. Finally, we print the smart reply generated by ChatGPT.

Conclusion:

This article describes how to use the ChatGPT PHP library to build an intelligent customer satisfaction survey tool. You can customize and extend it to your needs to create more feature-rich customer satisfaction survey tools. I hope this article is helpful to you and I wish you good luck with your development!

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