search
HomeTechnology peripheralsIt IndustryChina Mobile releases 86 NEXT, taking the lead in breaking the ice on large-scale model applications in the industry

On October 11, 2023, at the "Heart-Level Service, Heart-Whispering Future" sub-forum of the 2023 China Mobile Global Partner Conference, China Mobile launched the "86 NEXT New Mind Service Portal". This move means that innovative AI technology represented by large models has taken the lead in engineering applications in 10086, the world's largest customer service system. It is a landmark event that breaks the ice in the application of large model technology in the industry.

中国移动发布 86 NEXT,率先实现行业大模型应用破冰

It is understood that the "86 NEXT" newly released by China Mobile at this forum is a new intelligent upgrade of 10086 online service, known as "New Portal of Mind Services". It successfully equipped and applied 5G new call and "Jiutian" large model technology. Relying on the support of 5G new calls, 86 NEXT has realized the transformation from hotline to portal. After users call the hotline, they can get what they need at one touch through the mobile phone screen operation. At the same time, with the help of the "Jiutian" large model, 86 NEXT is the first in the industry to realize the transformation from "intelligence" to "wisdom" and from industry to omnipotence. Comprehensively improve user experience and satisfaction through the first-class intelligent service system, and further extend the customer service hotline into a new multi-modal intelligent service portal

Smart customer service experience: independent services meet industry scenario applications

Industry Big Model is a data system built to fully serve customer needs. It has stable, reliable, flexible and diverse features such as pre-trained industry base models, accurate annotation of business data and enhanced business data. On this basis, 86 NEXT has overcome the limitations of the accuracy of general large models and formed an intelligent industry large model that can learn independently and serve independently. The 10086 platform has existing resources and a large amount of professional data, achieving high accuracy, high reliability and strong task orientation, and can continue to learn industry norms and knowledge through complex AI systems and powerful system integration capabilities

Based on large-scale language models, 86 NEXT breaks the boundaries of traditional interaction, provides a more in-depth and humanized communication experience, and realizes the transformation from intelligent customer service’s traditional answer-based interaction to a more business-savvy and warm-hearted communication style. The combination of personalized services and 5G video customer service technology brings users a colorful, diverse and real interactive experience.

China Mobile Cloud Intelligent Server: More efficient service, warmer interaction

China Mobile’s “86 NEXT” is also the first in the industry to start the engineering application process of large models in the field of personal user services , combined with the "Jiutian" large model, can significantly improve the fluency and naturalness of conversations between machines and people, and can detect and respond to user emotions in a timely manner, providing anthropomorphic emotional care. Based on the newly upgraded "China Mobile Cloud Intelligent Server" based on 86 services, It will empower thousands of industries and provide service solutions to corporate customers.

86 NEXT's highly dynamic adaptability can be applied to various industries such as customer service, government affairs, medical care, and society, fully utilizing various service forms and integrating various service resources of the enterprise to provide customers with comprehensive problem solutions. For example, 86 NEXT can not only be used in interaction scenarios with customers, but can also establish a new model of human-machine collaboration between users and customer service during the manual service process, providing users with a new convenient and efficient service experience.

At the same time, as an AI assistant, 86 NEXT's large-scale language model can intelligently generate user conversation summaries, accurately understand user needs, and assist customer service personnel throughout the process, significantly improving work efficiency. After the service is completed, it can also be cooperated with big data technology for data aggregation, comparison and analysis, and timely discovery of key issues and potential needs, providing an important basis for user marketing and personalized services, making intelligent customer service more intelligent and considerate

Advertising statement: The external jump links (including but not limited to hyperlinks, QR codes, passwords, etc.) contained in the article are used to convey more information and save selection time. The results are for reference only. All articles on this site all contain this statement.

The above is the detailed content of China Mobile releases 86 NEXT, taking the lead in breaking the ice on large-scale model applications in the industry. For more information, please follow other related articles on the PHP Chinese website!

Statement
This article is reproduced at:IT之家. If there is any infringement, please contact admin@php.cn delete
Building a Network Vulnerability Scanner with GoBuilding a Network Vulnerability Scanner with GoApr 01, 2025 am 08:27 AM

This Go-based network vulnerability scanner efficiently identifies potential security weaknesses. It leverages Go's concurrency features for speed and includes service detection and vulnerability matching. Let's explore its capabilities and ethical

Top 10 Best Free Backlink Checker Tools in 2025Top 10 Best Free Backlink Checker Tools in 2025Mar 21, 2025 am 08:28 AM

Website construction is just the first step: the importance of SEO and backlinks Building a website is just the first step to converting it into a valuable marketing asset. You need to do SEO optimization to improve the visibility of your website in search engines and attract potential customers. Backlinks are the key to improving your website rankings, and it shows Google and other search engines the authority and credibility of your website. Not all backlinks are beneficial: Identify and avoid harmful links Not all backlinks are beneficial. Harmful links can harm your ranking. Excellent free backlink checking tool monitors the source of links to your website and reminds you of harmful links. In addition, you can also analyze your competitors’ link strategies and learn from them. Free backlink checking tool: Your SEO intelligence officer

Another national product from Baidu is connected to DeepSeek. Is it open or follow the trend?Another national product from Baidu is connected to DeepSeek. Is it open or follow the trend?Mar 12, 2025 pm 01:48 PM

DeepSeek-R1 empowers Baidu Library and Netdisk: The perfect integration of deep thinking and action has quickly integrated into many platforms in just one month. With its bold strategic layout, Baidu integrates DeepSeek as a third-party model partner and integrates it into its ecosystem, which marks a major progress in its "big model search" ecological strategy. Baidu Search and Wenxin Intelligent Intelligent Platform are the first to connect to the deep search functions of DeepSeek and Wenxin big models, providing users with a free AI search experience. At the same time, the classic slogan of "You will know when you go to Baidu", and the new version of Baidu APP also integrates the capabilities of Wenxin's big model and DeepSeek, launching "AI search" and "wide network information refinement"

Behind the first Android access to DeepSeek: Seeing the power of womenBehind the first Android access to DeepSeek: Seeing the power of womenMar 12, 2025 pm 12:27 PM

The rise of Chinese women's tech power in the field of AI: The story behind Honor's collaboration with DeepSeek women's contribution to the field of technology is becoming increasingly significant. Data from the Ministry of Science and Technology of China shows that the number of female science and technology workers is huge and shows unique social value sensitivity in the development of AI algorithms. This article will focus on Honor mobile phones and explore the strength of the female team behind it being the first to connect to the DeepSeek big model, showing how they can promote technological progress and reshape the value coordinate system of technological development. On February 8, 2024, Honor officially launched the DeepSeek-R1 full-blood version big model, becoming the first manufacturer in the Android camp to connect to DeepSeek, arousing enthusiastic response from users. Behind this success, female team members are making product decisions, technical breakthroughs and users

DeepSeek's 'amazing' profit: the theoretical profit margin is as high as 545%!DeepSeek's 'amazing' profit: the theoretical profit margin is as high as 545%!Mar 12, 2025 pm 12:21 PM

DeepSeek released a technical article on Zhihu, introducing its DeepSeek-V3/R1 inference system in detail, and disclosed key financial data for the first time, which attracted industry attention. The article shows that the system's daily cost profit margin is as high as 545%, setting a new high in global AI big model profit. DeepSeek's low-cost strategy gives it an advantage in market competition. The cost of its model training is only 1%-5% of similar products, and the cost of V3 model training is only US$5.576 million, far lower than that of its competitors. Meanwhile, R1's API pricing is only 1/7 to 1/2 of OpenAIo3-mini. These data prove the commercial feasibility of the DeepSeek technology route and also establish the efficient profitability of AI models.

Midea launches its first DeepSeek air conditioner: AI voice interaction can achieve 400,000 commands!Midea launches its first DeepSeek air conditioner: AI voice interaction can achieve 400,000 commands!Mar 12, 2025 pm 12:18 PM

Midea will soon release its first air conditioner equipped with a DeepSeek big model - Midea fresh and clean air machine T6. The press conference is scheduled to be held at 1:30 pm on March 1. This air conditioner is equipped with an advanced air intelligent driving system, which can intelligently adjust parameters such as temperature, humidity and wind speed according to the environment. More importantly, it integrates the DeepSeek big model and supports more than 400,000 AI voice commands. Midea's move has caused heated discussions in the industry, and is particularly concerned about the significance of combining white goods and large models. Unlike the simple temperature settings of traditional air conditioners, Midea fresh and clean air machine T6 can understand more complex and vague instructions and intelligently adjust humidity according to the home environment, significantly improving the user experience.

See all articles

Hot AI Tools

Undresser.AI Undress

Undresser.AI Undress

AI-powered app for creating realistic nude photos

AI Clothes Remover

AI Clothes Remover

Online AI tool for removing clothes from photos.

Undress AI Tool

Undress AI Tool

Undress images for free

Clothoff.io

Clothoff.io

AI clothes remover

AI Hentai Generator

AI Hentai Generator

Generate AI Hentai for free.

Hot Article

R.E.P.O. Energy Crystals Explained and What They Do (Yellow Crystal)
3 weeks agoBy尊渡假赌尊渡假赌尊渡假赌
R.E.P.O. Best Graphic Settings
3 weeks agoBy尊渡假赌尊渡假赌尊渡假赌
R.E.P.O. How to Fix Audio if You Can't Hear Anyone
3 weeks agoBy尊渡假赌尊渡假赌尊渡假赌
WWE 2K25: How To Unlock Everything In MyRise
3 weeks agoBy尊渡假赌尊渡假赌尊渡假赌

Hot Tools

PhpStorm Mac version

PhpStorm Mac version

The latest (2018.2.1) professional PHP integrated development tool

ZendStudio 13.5.1 Mac

ZendStudio 13.5.1 Mac

Powerful PHP integrated development environment

Atom editor mac version download

Atom editor mac version download

The most popular open source editor

SecLists

SecLists

SecLists is the ultimate security tester's companion. It is a collection of various types of lists that are frequently used during security assessments, all in one place. SecLists helps make security testing more efficient and productive by conveniently providing all the lists a security tester might need. List types include usernames, passwords, URLs, fuzzing payloads, sensitive data patterns, web shells, and more. The tester can simply pull this repository onto a new test machine and he will have access to every type of list he needs.

WebStorm Mac version

WebStorm Mac version

Useful JavaScript development tools