Tongcheng Travel responded to Zhou Hongyi's ticket change: Follow the normal process and the seat selection was not successful.

According to news from this website on October 7, screenshots posted online showed that Zhou Hongyi, chairman of 360, complained about Tongcheng Business Travel’s failure to change tickets in WeChat Moments, calling it the worst and worst air ticket service with layers of bureaucratic and complicated processes.

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According to Boss Network, Tongcheng Business Travel Service expressed that they took it very seriously. The commissioner handled the matter normally according to the procedures and was not a bureaucracy. The customer service also said that

had no seats at that time and was not selected successfully. Zhou Hongyi failed to change the ticket and finally refunded the ticket .

According to Dumiao Finance’s report, we learned from the official customer service office of Tongcheng Business Travel: “Different ticket rescheduling times are different. Sometimes You need to contact the airline for manual operation, so rescheduling may be slow. The specific situation depends on the order."

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