Liu Zhenfang, Chairman of China Railway Group: Taking into account the travel needs of long- and short-distance passengers, dynamically optimize the allocation of railway fares

According to news from the WeChat public account "China Railway" on October 2, Liu Zhenfang, chairman and party secretary of China State Railway Group Co., Ltd., went to key stations in Beijing during the evening rush hour on the eve of the Mid-Autumn Festival and National Day and on the day of the Mid-Autumn Festival. Inspection and guidance to ensure the smooth progress of the key tasks of railway transportation during the holidays

Liu Zhenfang emphasized during the inspection that it is necessary to fully tap the potential of transport capacity, pay close attention to changes in passenger flow demand, and coordinate high-speed rail and normal-speed lines, Taking into account the travel needs of long-distance and short-distance passengers, dynamically optimize ticket allocation; on the premise of ensuring safety and emergency response, make full use of the undercarriage, use long-distance vehicle underbody running and other methods to increase short-distance transport capacity to maximize the satisfaction of passengers during holidays Travel needs.

He said that currently, Internet ticket purchasing has become the first choice for passengers to purchase tickets for travel, and the people have more expectations for the services of Railway 12306. It is necessary to further strengthen investigation and research, fully understand passengers' ticket purchasing and travel needs, and continuously improve ticket sales and information services. It is necessary to further increase the publicity of the standby ticket purchase function, guide passengers to purchase tickets through the 12306 system, and protect the legitimate rights and interests of passengers and the security of personal information.

On October 1, the country’s railways carried 16.292 million passengers, and the transportation was safe, stable and orderly. On October 2, railway passenger flow remained at a high level, with strong demand for short- and medium-distance passenger flow such as traveling and visiting relatives. Railways across the country are expected to carry 16.4 million passengers and operate 11,274 passenger trains, including 906 additional trains.

According to previous reports on this site, with the arrival of the "Double Festival" holiday, topics such as "12306 grabbing tickets", "12306 waiting list" and "can't get tickets" have frequently triggered heated discussions, and "12306 grabbing tickets" has also been listed Top trending searches on Weibo. A large number of netizens said that tickets were sold out within seconds of being released, and some users even encountered a "system busy" prompt on the App. Some users suspected that 12306 had a behavior of "squeezing tickets and then releasing tickets in batches."

In response, 12306 customer service responded that a corresponding number of tickets are sold for each trip, and the needs of passengers from the origin station to the terminal station will be prioritized. If there are remaining tickets, the railway department will dynamically adjust according to passenger flow and release the remaining tickets to stations along the way.

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