Haier Smart Home Customer Service participated in the formulation and release of the first national standard for intelligent customer service, marking a new breakthrough in artificial intelligence standardization

On September 14, 2023, the National Information Technology Standardization Technical Committee collaborated with many industry leading companies such as Haier Smart Home Customer Service to officially release GB/T 43045.1-2023 "Information Technology Services Intelligent Customer Service Part 1 General Requirements" "National standard

As one of the industry's leading benchmark companies for digital service transformation, Haier Smart Home Customer Service has given full play to its core technological advantages and rich practical experience to improve user experience in terms of satisfaction, participation, acceptance, retention, and completion. It provides reference and guidance from multiple dimensions, assists in the formulation and implementation of this national standard, and fills the standard gap in the intelligent customer service industry.

The rapid development of new generation artificial intelligence technologies such as large models has introduced intelligent service models to user services. However, there is still a considerable gap in the standardization of artificial intelligence, which cannot ensure the quality and effect of services.

In order to achieve this goal, the National Information Technology Standardization Technical Committee cooperated with Haier Smart Home customer service and a number of industry experts to establish an intelligent customer service capability model and general requirements. This aims to solve the complex problems faced by artificial intelligence in the service field through a structured approach, and guide and standardize relevant enterprises to establish a scientific, systematic and efficient intelligent service system

Haier Smart Home customer service adheres to the concept of user first, drives intelligent services through technological innovation and artificial intelligence, and responds to user needs by achieving a non-sensory experience of "sincerity, initiative, wisdom, simplicity, and trust". At the same time, we also actively participate in exchanges, sharing and setting standards to provide support for the digital transformation of the entire industry. At present, we have participated in the preparation of 4 national standards and 1 industry standard, leading the high-quality development of the industry with practical actions

In the future, Haier Smart Home customer service will continue to enhance user experience and cooperate with more ecological partners to actively promote the application and experience improvement of artificial intelligence in the service field, use advanced technology to lead new changes in smart services, and redefine the intelligent era. Excellent user experience

The above is the detailed content of Haier Smart Home Customer Service participated in the formulation and release of the first national standard for intelligent customer service, marking a new breakthrough in artificial intelligence standardization. For more information, please follow other related articles on the PHP Chinese website!