Citizen attracts attention: second-generation CZ Smart smart watch is recalled, technical issues become the focus

According to news on August 26, Citizen recently issued a statement that due to technical problems, it has decided to suspend sales of the second-generation CZ Smart smart watch and initiate a recall procedure. This decision was based on the fact that many problems arose during the use of this smart watch. According to consumer feedback, this watch has many problems such as slow UI operation, short battery life, low sensor accuracy, and even inaccurate time display on the dial, loss of GPS positioning signal, etc.

Citizen has confirmed via email to consumers who purchased the watch that it will recall the problematic product. The list of affected models is as follows: MX1003-71X, MX1000-28X, MX1000-01X, MX1000-52X, MX1005-83X, MX1002-57X, MX1018-06X, MX1017-50X, MX1010-59X, MX1011-05X, and MX1016-28X . The company emphasizes that the recall measures will ensure that consumers can get a satisfactory solution

There are many users who encountered problems shortly after purchasing. Among them, Victoria Song, editor of foreign technology media The Verge, bought this watch and found that the data was obviously inaccurate while running. She ran 3.2 kilometers, but the watch only recorded 160 meters, showing that her speed was equivalent to the pace of a turtle

According to the editor’s understanding, Citizen stated that their CZ Smart Hybrid model will not be affected by this affected by the recall, it can still be sold normally. Consumers are very concerned about the response to this smart watch recall. They hope that the company can solve the technical problems as soon as possible and provide a better product experience

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