Nezha Auto CEO Zhang Yong responds to feedback from car owners: Don’t avoid problems

On August 21, Zhang Yong, CEO of Nezha Automobile, issued a statement summarizing the complaints and criticisms from car owners, and stated that he would continue to face the problems seriously and go all out to solve quality problems. However, the company will also consider taking legal action for defamation by exaggerating the facts

Zhang Yong pointed out in the article that based on communication with car owners and internal investigations, he concluded Some conclusions. He mentioned that car owners who have a good experience usually do not express their opinions, while car owners who encounter problems are more likely to speak up, so it feels like there are endless problems. In addition, although the same problem may be mentioned repeatedly in different channels, unless the problem is completely solved, car owners will often continue to provide feedback, making the problem seem more serious. Zhang Yong also pointed out that some car owners may blame Nezha Auto for the problems they encounter in the car owner circle, making the problems more prominent. In addition, he also mentioned that some people may deliberately exaggerate the situation of vehicle problems to attract attention

Zhang Yong said that some comments may be intentional trolls from other competing companies. Created for the purpose of distorting facts, guiding public opinion and spreading rumors. Regarding this behavior, he said that the company will carefully consider activating the legal department to protect the legitimate rights and interests of the company

According to the editor's understanding, Nezha Automobile delivered more than 10,000 vehicles again in July, and The 2024 Nezha S model was launched, which caused dissatisfaction among some old car owners. The reason is that the relatively low prices of new models make some old car owners dissatisfied. In order to alleviate this situation, Nezha Automobile has provided a series of compensation packages for the first owners of the S model, including free battery, ambient lighting, electric door handles, points, etc.

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