How to stop Microsoft Teams calls from ringing continuously

Microsoft Teams is widely used for communication and collaboration. It makes collaboration easy as it has different features like calling, chatting, holding meetings, etc. But sometimes when the user tries to call his colleague or receives a call, it keeps ringing despite the call being received or hung up. This issue mainly occurs when the call forwarding feature is enabled, the call is forwarded to another number or there is an internet connection issue. Before jumping into the solution, try to check if the internet connection you are using is good and then restart your computer. If this doesn’t help, don’t worry, in this article we have some solutions to try and get rid of the problem. let's start!

Method 1 – Change Teams Call Forwarding Settings

Step 1 –OpenMicrosoftTeamsApps and click on the three dots next to your profile in the upper right corner

Step 2 –Click on Settings# from the list that appears

##Step 3 –On the left, select Call

Step 4 –On the right, under Call Answering Rules, check if calls are being forwarded to any other numbers. This means it should not look like the image below (the Forward my call option should not be enabled and the other number should not be mentioned in the Forward to dropdown)

Step 5 – If the call is forwarded to any other number, disable the call forwarding feature as shown in Method 3

Step 6 – Restart Computer and check if the problem is resolved.

Method 2 – Log out of the Teams app and log in again

Step 1 –OpenMicrosoft Teams and click Click Profile

in the upper right corner Step 2 –Click Logout

from the list that appears

Step 3 – Log in to the application again. Now check if the issue is resolved.

Method 3 – Disable Call Forwarding

Step 1 –

Open the Microsoft Teams app and click on the top right corner Click on the three dots next to your profile

Step 2 –

Click on Settings from the list that appears

Step 3 –

In the settings window on the left, select Call

Step 4 –

On the right, under Call Answering Rules, make sure Call “Dial Me” is selected by clicking the radio button next to it Options

Step 5 –

Also on the left side of the main Teams app window, click Call

Step 6 –

Then click “Do Not Forward” in the lower left corner Drop-down list, and then click the “Do Not Forward” option in the list

Step 6 –

NowRelaunch the Teams app and check if you are still receiving continuous calls

Method 4 – Delete cache files related to the Teams app

Step 1 –

Also use the Windows R key to open the run prompt

Step 2 –

Type the following command in the run prompt and press the Enter key

%AppData%\Microsoft\teams\cache

Step 3 –

Also use the Ctrl A keys to select all files present in this folder

Step 4 –

Right clickSelect the file and click Delete

步骤 5 –同样，导航到以下路径并删除其中存在的文件

%AppData%\Microsoft\teams\blob_storage

%AppData%\Microsoft\teams\databases

%AppData%\Microsoft\teams\gpucache

%AppData%\Microsoft\teams\Indexeddb

%AppData%\Microsoft\teams\Local Storage

%AppData%\Microsoft\teams\tmp

方法5 –在Windows设置中检查Microsoft Teams音量

步骤 1 –同时使用 Windows + I 键打开 Windows 设置

步骤 2 –点击系统

第 3 步 –在左侧，点击声音

第 4 步 –在高级声音选项下，单击应用程序音量和设备首选项

步骤 5 –在应用卷部分中，查找微软团队

步骤 6 –微软团队的音量条不应显示为灰色。将滑块向右侧移动并调节音量。

方法 6 – 重新安装微软团队

步骤 1 –一起使用Windows + I键打开Windows设置

步骤 2 –点击应用程序

第 3 步 –在“应用和功能”页中，向下滚动并找到 Microsoft 团队

步骤4 –选择它并单击卸载

步骤 5 –将出现确认弹出窗口，再次单击卸载

步骤 6 –卸载过程完成后，重新启动系统

步骤 7 –现在要重新安装，请转到微软商店应用程序。为此，请使用Windows + R键一起打开运行提示

步骤 8 –在运行提示符中键入ms-windows-store：并按回车键

步骤 9 –在搜索栏中输入微软团队，然后按回车键

步骤 10 –点击获取按钮下载并安装应用程序

步骤 11 –安装后，使用您的用户名和密码登录，然后检查问题是否已解决。

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