Why is QQ frozen?

Reasons why QQ is frozen: 1. There is a problem with the account; when the system detects that the account is at risk of being stolen, has abnormal login, is infected with account stealing Trojans, viruses and other abnormal situations, the QQ number will automatically enter freezing mode. More effectively protect the security of QQ accounts. 2. The account will be frozen if it is reported by others or if the operation behavior affects the normal use of QQ; for example, frequently sending advertisements and spam messages to QQ friends or QQ groups, logging into QQ through unofficial versions of software, and logging into the network environment with QQ numbers. Abnormalities, selling contraband, leaking other people’s private information, etc.

The operating environment of this tutorial: windows7 system, QQ9.6.7.28815, Dell G3 computer.

QQ account freezing is a measure taken by Tencent for user security. At this time, you will not be able to log in to your account, and account-related operations will not be available.

The reason why QQ is frozen

The following two situations will cause the QQ account to be frozen:

1. There is a problem with the account.

When the system detects that the account is at risk of being stolen, has abnormal login, is infected with account stealing Trojans, viruses and other abnormal situations, the QQ number will automatically enter freezing mode to more effectively protect the security of the QQ account.

2. If the account is reported by others or the operation behavior affects the normal use of QQ, the account will be frozen.

Common situations include the following (including but not limited to):

• Frequently sending advertising messages and spam messages to QQ friends or QQ groups;

• Log in to QQ through unofficial version software;

• There are abnormalities in the network environment when logging in with QQ numbers (such as account-stealing Trojans, viruses, IP abnormalities, etc.);

• The number has been reported by others for malicious operations (such as brushing likes/batch registration/deleting friends/plug-ins, etc.);

• QQ has spread of pornography and reactionary behavior , violent behavior or red envelope gambling, lottery gambling, etc.;

• Selling contraband and leaking other people’s private information.

Types of QQ being frozen:

Currently there are the following protection mode types, with different QQ numbers. The lifting methods will also be different. For details, please refer to the lifting mode and the page display.

• Permanent type: The QQ number has major violations and malicious operations. It is permanently added to the protection mode and cannot be released. It is recommended to apply for a new QQ number.

• Appeal type: QQ number needs to fill in the number to appeal. After the appeal is passed, the protection mode will be automatically released.

• Time type: After the QQ number enters protection mode, the system will limit it to a time period, and it will be automatically unlocked when the time comes.

#How to unblock a frozen QQ account?

QQ account has been temporarily frozen due to abnormal status or suspected violations. You can log in to mobile QQ, enter the account password and click to log in. Follow the page guidance to select "Process" and follow the relevant prompts. The operation is cancelled.

Temporarily frozen accounts can be released in the following ways:

1. Password change & protection freeze release:

1) Password change freeze: Use a browser to access QQ Security Center webpage: aq.qq.com, select [Account Unblock], change the password according to the prompts to unfreeze it. If you cannot change the password, you can fill in the information authentication according to the prompts. After the verification is successful, change the password to unblock it.

2) Protection freeze: Please log in to QQ on your mobile phone, enter your account password and click to log in. Click [Change Password] according to the page guidance, fill in the data authentication according to the prompts, and change the password after the verification is successful to cancel it.

Warm reminder: If it fails, you can use WeChat to follow the Tencent customer service official account, send "Remove QQ theft protection", verify the relevant information according to the guidelines and submit it for manual review.

2. Unfreeze via text message: A random code will be prompted on the unfreeze operation page, such as: "JF1234". Use any mobile phone number to send the random code to the designated port number to verify the release.

3. Time release: Time freeze does not support early release. You need to wait for the system to automatically release it after the time is over.

4. Friend Guarantee Release: Please log in to QQ on your mobile phone, enter your account and password, click Login, follow the page guidance and select [Go to Process], and follow the prompts to invite qualified friends for QR code-assisted verification, and the verification is successful. Lift.

Warm reminder: Non-QQ friends can also assist in unfreezing.

5. Face verification cancellation: Please log in to QQ on your mobile phone, enter your account and password, click Login, select [Go to Process] according to the page guidance, and verify your phone and face according to the prompts. If the verification is successful, you can cancel it.

6. Real-name verification cancellation: Please log in to QQ on your mobile phone, enter your account and password, click Login, follow the page guidance and select [Go to Process], and follow the prompts to cancel the real-name verification successfully.

7. Face real-name verification cancellation: Please log in to QQ on your mobile phone, enter your account and password, click Login, follow the page guidance and select [Go to Process], and follow the prompts to verify your real name and face to cancel it.

Warm reminder: If the removal fails, you can click "Contact Customer Service" on the page and provide relevant information according to the guidelines to submit for manual review.

Permanently freeze the account: If you have any objection to the freezing result, you can log in to QQ on your mobile phone and enter your account password, click "Learn More" in the pop-up window of the page, follow the page instructions, and provide relevant information for further manual verification. .

For more related knowledge, please visit the FAQ column!

The above is the detailed content of Why is QQ frozen?. For more information, please follow other related articles on the PHP Chinese website!