Do you know the major taboos in micro-business speaking skills?

Micro-business is like the stock market. When the situation is gloomy and gloomy, there are very few people who help in times of need, but when things are booming, there is never a shortage of people to provide the icing on the cake. Some people become rich overnight, while others live a mediocre life. What is the secret to going from failure to success? Today, the editor will give you some popular science on the ten taboos of micro-business talking to customers, and see where you lose!

1. Avoid arguing

When micro-business communicates with customers, we are here to sell products, not to participate in debates. We must know that arguing with customers cannot solve any problems, only Incur customer resentment. If you deliberately have a heated argument with a customer, even if you gain the upper hand and win, leaving the customer speechless and bruised, you will be happy and happy, but what will you get? It’s lost customers and lost business.

2. Avoid questioning

When micro-businesses communicate with customers, they must understand and respect the customers’ thoughts and opinions. If he buys your product, it means he has money and needs. If he doesn’t buy it, it means he has money and needs. Your product, explain its reasons, and do not talk to customers in a questioning manner. As WeChat Business said;

　1. Why don’t you buy it?

　2. Why are you prejudiced against our products?

　3. Why do you say this product is not good?

　4. What reason do you have for saying that our company’s after-sales service is not in place?

Etc. Talking to customers in a questioning or interrogating tone is a sign that micro businessmen are not polite. Remember! If you want to win the favor and admiration of your customers, avoid asking questions.

3. Avoid orders

When micro-businessmen talk to customers, they should be more subtle, their attitude should be kinder, their speech should be softer, their tone should be softer, and they should take consultation, consultation or other measures. Communicate with customers in the tone of asking for advice. Never talk to people in the tone of orders or instructions.

4. Avoid showing off

When communicating with customers about yourself, introduce yourself realistically and just give a little praise. Never get carried away and brag about yourself, showing off your origin, knowledge, wealth, status, performance and income, etc. If you show off your income again and again, the other person will feel that you want me to sell products to make my money, not to provide me with services.

5. Avoid being straightforward

Micro-businesses must master the art of communicating with people. There are thousands of customers and they are all different. Their knowledge and opinions are all different. We are communicating with other people. When communicating, if you find that he has something wrong with his understanding, don't point it out directly. Most people are most afraid of being embarrassed in front of others. As the saying goes: "If you hit someone, don't slap someone in the face; if you expose someone, don't expose their shortcomings." The most taboo thing is to be straightforward.

6. Avoid criticism

When we communicate with a customer, if we find that he has shortcomings, we should not criticize and educate him face to face. We must know that criticism and accusation cannot solve the problem. Use more words of thanks and compliments when talking; use less criticism, grasp the scale of praise and the propriety of criticism, and criticize skillfully and make innuendoes.

7. Avoid professionalism

When selling products, be sure not to use professional terms, because each industry has certain particularities. Although professional terms can highlight that you are very professional, if the customer cannot Understanding, in his mind, was no different than deception.

8. Avoid monologues

Talking with customers is the process of communicating ideas with customers. This communication is two-way. Not only do we have to say it ourselves, but we also need to encourage the other party to speak through him. By talking, we can understand the basic personal situation of customers. Here I want to say that when communicating with customers, if your conversation time is equal to or that of a major customer, then you are relatively failed.

9. Avoid coldness

When talking to customers, your attitude must be enthusiastic, your language must be sincere, your speech and behavior must reveal your true feelings, and you must be enthusiastic, sincere, and precious. True love. In a conversation, indifference will inevitably lead to a cold break, and a cold break will inevitably lead to business failure, so there is no chance of being cold.

Ten. Avoid being blunt

When micro-businessmen talk to customers, their voices should be loud, their language should be beautiful, their cadence and rhythm should be distinct, their pronunciation should be thick or thin, and their tone should be heavy or soft. . It is important to remember that speaking has no distinction between high and low, fast or slow, has no rhythm or pauses, is stiff and dull, and lacks vitality and vitality.

Do you know the major taboos of micro-business speech? For related articles, please pay attention to the PHP Chinese website!