Fix Office Error Cached Credentials Have Expired Effortlessly

Resolving annoying "Cached Credentials Expired" Error: A Fix Guide to Office Login and Save Issues

Are you encountering the "Cached credentials expired" error message when trying to save or log in to an Office program such as Word, Excel, or OneDrive? This article will provide you with effective solutions.

The Microsoft Office suite includes a range of applications, including desktop applications such as Word, PowerPoint, Excel, Outlook, OneDrive, OneNote, etc. With Office programs, you can create and edit documents, process spreadsheets, database data, and more.

However, various Office application errors occur from time to time. For example, our previous article discussed how to fix issues like "Microsoft has issue 1200" and "Office is stuck in ready".

Today, we will focus on how to fix the "Cached credentials expired" error. The full information for this error is: "Login required. We cannot upload or download your changes because your cache credentials have expired". Here is a real case:

Hello,

When I try to save a Word document, I'm prompted to log in because the cached credentials have expired. After I logged in, I was asked to log in again. When I go to File > Account it shows that I'm logged in, so I don't know what's going on with this infinite loop. This is frustrating because I can't save any documentation changes. My job requires constant editing of documents, which is very troubled by me. Please advise...thank you.

Please try the following to resolve this error:

Fix "Cached Credentials Expired" Error in Windows 10/11 System

Method 1: Change OneDrive settings

If you get the "Cached Credentials Expired" error while using OneDrive, you can follow these steps to fix it:

Step 1. Close all Office applications.

Step 2. Click the OneDrive icon on the taskbar, then click the gear icon in the upper right corner to select Settings .

Step 3. In the new window, go to the Office tab and uncheck the check box next to "Sync my open Office files using Office applications." Then, click the OK button to save the changes.

Now you can try syncing files and check if the OneDrive "Cached Credentials Expired" issue still exists.

Method 2: Delete Office cache credentials

In addition to OneDrive, you may also receive an error message "Cached credentials expired" in Excel or Word. In this case, you can try to clear Office cache credentials to resolve this error message.

Step 1. Close all Office programs.

Step 2. Enter "Credential Manager" in the Windows search box and select it from the best match result.

Step 3. Go to the "Windows Credentials" section.

Step 4. Under General Credentials, expand each credential related to Office, and then click the Delete button to clear it.

Repeat these steps to delete all Office-related credentials. Finally, open your Office application (such as Word) and check if the "Cached Credentials Expired" error has disappeared.

Additional Tips

According to online information, Office documents are often lost due to virus attacks, accidental deletion, operating system crashes, or other reasons. Therefore, it is highly recommended that you back up Office files regularly. If you are looking for a data backup solution, you can choose MiniTool ShadowMaker.

If you lose Office files or other types of files before backing up, you can use MiniTool Power Data Recovery to recover them.

MiniTool Power Data Recovery not only supports recovery of Office files, but is also very effective in recovering lost image folders, lost user folders, etc. Additionally, it can help you recover lost files after MBR is converted to GPT.

Download and try it out.

Summarize

This article describes how to fix the "Cached credentials expired" error in Office. If you find other effective solutions, please share them with us.

If you have any suggestions or questions about MiniTool software, please contact us via [Contact Information].

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