How to fix your account has been disabled in the App Store and iTunes [2025]

App Store and iTunes accounts are disabled? Don’t panic! This article will guide you through the annoying "Your account has been disabled in the App Store and iTunes" error.

I have been writing tips and tricks about Mac and iPhone for years, knowing the features of Apple products. Trust me, I will take you to solve this problem step by step, allowing you to enjoy the apps and media easily.

How to restore App Store and iTunes accounts?	Verified Solution
Reset Apple Account	Reset password at https://www.php.cn/link/5e1f128ae6bd71960aa75fdd584b9db5 . Or, go to Settings > click on Name > Login & Security > Change Password.
Automatically generate and store passwords	Use Secrets app.
Log in and log out	For iPhone: Settings > Click your name > Log out > Enter your Apple account password > Close > Click “Login” twice. For Mac: System Settings > Apple Account > Log Out.
Deploy a time-based one-time password	Use Step Two app.
Check limits	Settings > Screen Time > Content and Privacy Access Restrictions > iTunes and App Store Purchase Items > Enter your password to disable the restrictions.
Contact Apple Support	Visit https://www.php.cn/link/fec05512a135272503eaeed898ac80d4 }} Keep your online account safe Use Secrets to generate and store your password. Additionally, use the advanced two-step verification application Step Two to get an additional layer of protection. Both of these applications are available on Setapp. What does "Your account has been disabled in the App Store and iTunes" mean? It can be very frustrating to see the error message "Your account has been disabled in the App Store and iTunes", especially if it locks your access to iCloud and apps. You may panic that your account has been hacked, need to change all passwords, change your credit card, and even need to install a new lock for your door. But wait! Before you take any extreme measures, it is important to know that there are several different issues that can cause this error message. Let's explore some of the most common reasons below. What causes this error Then, you might ask “Why is my account deactivated in the App Store?” The reasons are as follows: You have tried to log in too many times. The most common reason why an account is disabled in the App Store and iTunes is that you enter the wrong password multiple times. Apple only allows you to try entering the correct password for a limited number of times, and will lock you later. This is a security feature; otherwise, someone may keep guessing your password until they access your account! Your device has forgotten you. Another reason your account is deactivated in the App Store and iTunes may be that you are not logged in for a long time. If you are not logged in for a long time, your device may lock you as a precaution. There is a billing problem. If you have an unpaid unchecked statement, your account will most likely be deactivated in the App Store. This usually occurs when there is a long-standing disputed fee, or when a problem with the gift card causes you to owe money to purchase an app or service. Pure "safety" measures. If you have a lot of Apple devices and you often log in to them – especially when it requires multiple attempts on some devices – Apple may think you are a hacker or scammer and lock it up. This is a safety measure. You may need to contact Apple to clarify the situation. Disputed costs. If you make a large purchase and then object to the fee, your account may be deactivated in the App Store and iTunes until you clarify the situation with Apple. How to Fix Deactivated Accounts on iTunes and App Store A common solution to "your account has been disabled in the App Store and iTunes" is to wait. If you are locked outside your App Store account due to excessive error passwords, you should wait 24 hours and try again. In this case, Apple will only temporarily lock you. Remember that if you continue to have problems entering the wrong password, your account may be deactivated for longer periods of time—or even permanently. Here are some other workarounds you can try: Solution 1: Unlock your Apple Account If you don't remember your Apple account password, you can reset it by following these steps: Visit https://www.php.cn/link/5e1f128ae6bd71960aa75fdd584b9db5 . Enter your Apple account email or phone number. Click "Continue". Follow the prompts on your iPhone, Mac, or iPad to reset your password. If you use your iPhone or iPad to change your Apple account password, you will need to enter your device’s six-digit password and then enter a new password. Solution 2: Reset your Apple account password If needed, the above steps are the best way to reset your password. The days you only need to answer a few questions to verify that your Apple account are over. Now, any problem requires resetting your password. Important Note When you reset your password with your iPhone, there is a security delay—an hour period to make sure your device is not stolen and that the scammers are not trying to change your password. Here is how to reset your Apple account password using your iPhone: Open the Settings app on your iPhone. Click on the name banner at the top of the screen. Select Login & Security. Select Change Password. Enter your device password. Follow the on-screen steps to continue the password reset process. The best way to forget your password forever in your personal experience is to never really remember it. I know this sounds crazy, but trust me. As someone who keeps handling various accounts and login details, I once found that managing passwords is a very troublesome thing. It seems like I'm going to reset at least one password every week because I can't remember it at all. I discovered the Secrets app then. It safely stores all passwords and generates powerful and unique passwords for you. Now, I just have to remember one master password and Secrets will handle everything else. Secrets also securely store your bank information, credit card data, licenses, notes, and it also has a very convenient import feature if you are using another password manager and want to migrate to Secrets. Solution 3: Log out and log into your Apple account Simply logging out and re-logging into your Apple account can sometimes solve the problem. Your device (or iCloud) may think you are not logged in, and actually logging in resets its pop-up notification. Just know that you need to log out and log in again on each device. I'll show you how to do it. Follow these steps to operate on your iPhone: Open the Settings app. Click on the name banner at the top of the screen. Scroll down to the bottom. Select Logout. Enter your Apple account password. Click "Close". Click "Login" twice to confirm that you have logged out of iCloud. Follow these steps on your Mac: From the menu bar, click the Apple logo in the upper left corner. Select System Settings. Select Apple Account. Scroll down and click "Login". Follow the on-screen prompts to retain any data you want to save. Unlike this clumsy logout and re-login that Apple requires users to perform, many applications and services deploy TOTP (a single-time password based on time) to authenticate users. This method creates a temporary password that will be regenerated in a few seconds, requiring the user to interact directly with the login portal and the TOTP password manager. Step Two is one of the best TOTP apps for Mac, allowing you to add an account for any service you like. With Step Two, you can back up everything to iCloud, providing a central hub for managing TOTP passwords on all Apple devices (even Apple Watch!). If the platform you visit accepts a TOTP password and has a QR code, you just scan it and Step Two will create an account for you and link to the service. Solution 5: Check the restrictions on iPhone You may have disabled in-app purchases or other restrictions on your iPhone, preventing you from accessing your account. You can easily check this by following the instructions below: Go to Settings on your iPhone. Click "Screen Use Time" and then click "Content and Privacy Access Restrictions". Click “iTunes and App Store Purchase Items”. If you have set a screen usage time limit, you may need to enter your device's password. Ensure that you have the right to install apps, delete apps, and make in-app purchases. After adjusting the settings, try accessing your Apple account. Solution 6: Contact Apple Support To be honest: sometimes nothing works. You may try all of these steps, but your Apple account, App Store, and iTunes issues are still not resolved. There are many reasons for this, but they all require the same solution: Contact Apple. On the Apple Support website, there is a section dedicated to Apple Account issues, and a portal dedicated to “deactivated Apple Accounts” issues. You can choose to chat with Apple online or have a representative call you. The waiting time for calls and chats is usually quite short, but be aware that if the time is busy (such as holidays or when the device is released), the waiting time can be long. Remember that this solution is the last resort and Apple support representatives may need to upgrade your issue, which will leave you unable to access your account for a long time. It is better to try the above solution first and use a password manager like Secrets to avoid these problems later on. The reasons why personal prompts prevent you from downloading new apps also include insufficient storage space. Photos usually take up the most space, and screenshots, duplicates, and blurry images can mess up your iPhone. Here are how to free up space and optimize your photo library: Get CleanMy®Phone – available on iPhone and iPad. Go to the "Collect" tab and click "Scan". The app classifies your photos into folders such as Duplicates, Screenshots, and Blurs. View each folder, deselect the photos you want to keep, and click Clean. To organize further, click "Collection" on the home screen. The app classifies your photos into stacks such as “pets,” “travels,” and “foods.” View and delete similar images that are not needed in each stack. App Store and iTunes accounts are disabled? Try these apps Access to the App Store and iTunes is crucial these days, because most of Apple’s services are intertwined with your Apple account through the cloud. Being locked means your entire digital world may crash. To handle this, you can try resetting your Apple account password, logging out and signing in with your Apple ID, checking for restrictions on your iPhone, and contacting Apple Support. Also, remember my personal tips, which will make your life easier. Rather than trying to remember your passwords, download Secrets to create and manage all passwords securely. It has a clean and intuitive interface, and its Safari or Chrome extension makes secure login easier than ever. For platforms that allow TOTP passwords, Step Two is the perfect temporary password manager for your Mac. It is simple to use and you can create an account for whatever you want. Both apps, as well as more than 250 other apps, are available on Setapp, an app subscription service that brings incredible value to you. Explore Setapp on a one-week trial period – enjoy unlimited access to the entire Setapp directory and explore apps for your daily tasks. After the trial period, Setapp costs only $9.99 per month. Pay only if you like it! Let us keep your digital life simple and easy without worrying about account lockout. Frequently Asked Questions How to restore my deactivated Apple account? To restore your deactivated Apple account, follow these steps: Go to iforgot.apple.com. Enter your Apple account email address and follow the prompts. If prompted, please answer your security questions or use other recovery options. Follow the on-screen instructions to reset your password. If you are unable to restore your account, please contact Apple Support for further assistance. How long will my Apple account be deactivated? Your Apple account will be deactivated for 24 hours. After 24 hours, you can try to unlock your account with your password. How to allow iTunes to access my deactivated iPhone? To allow iTunes to access your deactivated iPhone: Connect your iPhone to a Mac with iTunes installed using a USB cable. Enter recovery mode: For iPhone 8 or later: Press and release the volume up key, then hold and release the volume down key, then hold the side button until recovery mode appears. For iPhone 7/7 Plus: Press and hold the volume down key and the Sleep/Wake button until recovery mode appears. For iPhone 6s or earlier: Press and hold the Home key and the Sleep/Wake button until recovery mode appears. In iTunes, select Recover.

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