KB5028254 Breaks Start Menu If Use Customization Apps

KB5028254: A Windows 11 Update with a Potential Start Menu Glitch

Released on July 26, 2023, KB5028254 is a Windows 11 update addressing various issues, including VPN and audio/display device problems. This non-security update boasts several quality improvements detailed in the official Microsoft documentation (July 26, 2023—KB5028254 (OS Build 22621.2070) Preview).

Installing KB5028254:

There are two straightforward methods to install this update:

Method 1: Windows Update

1. Open Windows Settings (Win I).
2. Navigate to Windows Update and check for updates.
3. Download and install KB5028254. Multiple restarts may be necessary.

Method 2: Microsoft Update Catalog

1. Access the Microsoft Update Catalog website via your web browser.
2. Select the appropriate download based on your system architecture (e.g., 64-bit).
3. Download the .msu file and run it to install the update.

Caution: Start Menu Issues with Customized UIs

While beneficial for many, KB5028254 has a known issue: it can break the Start Menu for users with third-party UI customization apps installed. Microsoft confirms this problem, particularly impacting those using ExplorerPatcher, and attributes it to the use of "unsupported methods" by these apps. The fix, according to Microsoft, lies with the developers of these apps, not a direct Microsoft patch.

Troubleshooting a Broken Start Menu:

• Prevention: Uninstall any third-party UI customization tools before installing KB5028254.
• Resolution: If your Start Menu is malfunctioning after installation, contact the support team for your customization app.
• Alternative: Uninstall KB5028254 via Settings > Windows Update > Update history > Uninstall updates.

In Conclusion:

KB5028254 offers several improvements but poses a risk to users of third-party UI customization software. Proceed with caution, and consider uninstalling any such apps before updating. If you don't use these tools, the update should provide a smoother experience.

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