Email is not syncing? How to refresh the Mail app on Mac

Mac mail synchronization failed? Quick solution!

Many Mac users rely on the included Mail app because it is simple and convenient. But even reliable software can have problems. One of the most common problems is that Mail cannot be synced, causing recent emails to not be displayed.

This article will guide you through email synchronization issues and provide some practical tips to prevent such issues.

How to refresh the Mail app on your Mac	Operation steps
Click the envelope icon	Open the Mail app > View > Show Tab Bar > Click the Envelope icon to refresh.
Use shortcut keys or menu options	Press Shift Command N . Or open the Mail app > Email > Get new email.
Make sure Mail is online	Open Mail > Check Mailbox > Click to set all accounts online. If it is invalid, use WiFi Explorer to check the network.
Update the Mail app	Install and open CleanMyMac > Apps > Scan > Manage My Apps > Updater > Mail > Update.
Use Mail to replace apps	Use third-party mail apps such as Canary Mail and Spark Mail.

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Why are my emails stopped receiving?

Before troubleshooting, let's briefly outline common reasons why emails are not updated:

• There may be problems with the server or internet connection
• Your account may be offline or disabled
• Firewalls may hinder the activity of Mail applications
• You may have blocked the sender or applied some filters that prevent you from viewing certain messages.

While you can check some of these to fix Apple Mail issues (for example, view your blocked contact list), it's hard to verify most of them. But don't worry, next, I'll provide some general solutions to help you refresh the Mail on your Mac and find all the missing emails.

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Refresh Mail with envelope icon

When messages are not synced, the first and easiest way is to refresh the Mail on your Mac. Where is the refresh button? The envelope icon in Mail is equivalent to the refresh button:

1. Open the Mail app on your Mac.
2. In the top bar, find the envelope icon next to the Create New Mail icon.
3. If the envelope icon is not found, go to View > Show Tab Bar.
4. Click the icon and wait for a few seconds until the Mail refresh is complete.

Refresh Mail with shortcut keys or menu options

There are other ways to manually refresh the Mail app. For example, you can use the following shortcut keys: Shift Command N to refresh your mailbox. Alternatively, you can do the same via the Mail menu. Here is how to refresh emails on your Mac using the latter method:

1. Open the Mail app on your Mac.
2. Click Email in the menu.
3. Select Get all new emails.

The macOS Mail app cannot download emails - what to do?

No effect? Don't be discouraged. First of all - are you sure your account is online and your Mac is connected to the internet?

Open Mail and select Mailbox in the menu. If the "Set All Accounts Online" option is active, you should click it.

If this doesn't help refresh Mail, let's get a deeper look at your network connection.

Sometimes, you seem to be connected to the internet, but there are hidden issues. The best way to check this problem is to use WiFi Explorer to run a network connection scan:

1. Open WiFi Explorer via Setapp.
2. See all available active networks nearby.
3. Click on your current network connection and go to network details. Make sure your network doesn't share channels with too many other networks – this may be the reason for poor Wi-Fi performance. Also, check the signal strength and quality. If the quality is lower, you may need to switch to another network.

Another issue you may have is that your Mail app needs to be updated. The most common situation is that incoming messages are not visible, although when you try to refresh Mail, it will show new messages. The fastest way to update Mail is as follows:

1. Open CleanMyMac via Setapp.
2. Click Apply (in the left sidebar) > Scan.
3. Click Manage My Apps > Update Programs.
4. Select Mail and click Update.

Another way to fix the Mail app is to reset it with CleanMyMac. This will delete files related to the app, which may help resolve the issue and make it work properly again.

Notice! Make a small tweak before starting using the system application. Open CleanMyMac and go to Settings > Ignore List > Uninstall Programs. At the bottom, you will see Ignore System Apps – Uncheck the box. Then, follow this guide to reset the Mail app:

1. Open CleanMyMac.
2. Go to the app and run the scan.
3. Click Manage My Apps.
4. Find Mail and select all its files (except binary files).
5. Click Remove.

Tip: Want to clean up your Mail? Go to Clean > Scan. Then click View All Junk > Email Attachments. Before clicking Clean, check the details to check if you haven't deleted anything important.

Try using an alternative mail client for Mac

If the above tips help you find the answer to the “Why my email stops receiving” question – I’m so happy! If not, did you know that you can replace Mail with another mail client? Some of them are even better than Mail! Here are some of our favorites.

Canary Mail is a security-focused mail app with excellent encryption and SecureSend, which allows you to revoke sent messages or set their expiration date. In addition, it has an AI assistant that helps you draft emails, summarize long emails, identify tasks in emails, and more.

Spark Mail is a fast, cross-platform mail app that filters out noise – so you can focus on what’s important. The app separates priority messages from non-priority messages, highlights priority senders for quick identification, bundles messages from preferred senders for easy access, and more. My favorite features are Gatekeeper and AI. When someone first emails you, Spark's Gatekeeper checks the sender and gives you the option to accept or block future contacts from that sender. AI is a mail assistant that helps you create the perfect mail in seconds. Rewrite, correct grammar, adjust tone, etc.

Read more - Mail app on Mac unexpectedly exits: Quick fix

• How to reset Apple Mail: Can you delete the Mail app and reinstall it?
• Best free email client for Mac in 2024

What to do if the email is out of sync: Final manifest

Let's quickly review what you should do to fix the annoying "My Mail Not Updated" issue:

• Learn how to refresh the mail app via Mail menu, shortcut keys, or envelope icons.
• Update the mail app with CleanMyMac. If necessary, reset or reinstall it.
• Set your account online and use WiFi Explorer to check your network connection.
• Try alternative mail apps for Mac, such as Canary Mail and Spark Mail.
• Install Setapp to save money and time on Mail troubleshooting. Setapp is an app subscription service that gives you access to CleanMyMac, WiFi Explorer, Canary Mail, Spark Mail, and dozens of other Mac, iOS and web apps. Setapp is free for seven days and then $9.99 per month.

That's it! I hope the above tips help you solve the problem of Mac Mail being out of sync.

FAQ

Why can't my Mail be refreshed on Mac?

Your Mail app may not be refreshed on your Mac for a number of reasons, including poor internet connection, offline email accounts, or firewall settings to block incoming mail. Additionally, filters, blocked contacts, or incorrect account settings may also prevent new messages from appearing.

Is there any way to refresh Mail on Mac?

Yes, click the envelope icon in the top bar of the Mail app, select Get all new messages from the Mail menu, or press Shift Command N. If the refresh does not work, use WiFi Explorer to check your network connection to diagnose any issues.

Why does my Apple Mail not load?

If the app needs updates or has connection issues, Apple Mail may not be able to load the message. You can resolve this issue by updating Mail with CleanMyMac, making sure your account is online, or resetting the app if necessary. CleanMyMac also helps with system cleaning and troubleshooting.

How to make Apple Mail refresh more frequently?

To adjust the frequency of Apple Mail checking for new mails, go to Settings > General and modify the frequency of checking for new mails. Alternatively, you might consider using third-party mail clients like Spark Mail or Canary Mail for better performance and customization options.

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