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How to fix 'the contents of the iPhone could not be read” issue

Christopher Nolan

Mar 26, 2025 am 10:21 AM

Troubleshooting "iPhone Not Showing Up in Finder" and "Contents of iPhone Could Not Be Read" Errors on macOS

Since macOS Catalina, Finder handles iPhone and iPad backups. However, connection problems can occur, resulting in the frustrating "The contents of the iPhone could not be read" error. This guide provides solutions.

How to fix “the contents of the iPhone could not be read” issue

Quick Fix: Check Finder Settings

Before diving into advanced troubleshooting, ensure Finder is configured to display iOS devices:

Open Finder (top-left Apple logo).
Press Command Comma (,) or go to Finder > Preferences.
Select the "Sidebar" tab.
Ensure "CDs, DVDs, and iOS Devices" is checked.

Why the Error Occurs

Even with a properly connected, unlocked iPhone and "Trust This Computer" enabled, several factors can cause this issue: outdated macOS, faulty cables, or software conflicts.

Solutions

1. Restart Finder:

Open Finder.
Press Command Option Esc, then click "Relaunch" for Finder.

2. Quit All Apps:

Conflicting apps can interfere. Quit all apps using one of these methods:

Right-click app in the Dock and select "Quit".
Press Command Q within the app.

For easier mass-quitting, use the QuitAll app (available via Setapp trial).

How to fix “the contents of the iPhone could not be read” issue

3. Alternative Content Management: AnyTrans

Consider AnyTrans for data transfer between devices. It offers broader compatibility and data management capabilities than Apple's built-in tools.

How to fix “the contents of the iPhone could not be read” issue

4. Cable and Port Check:

Use the original Apple USB cable and try different USB ports. Reconnect your iPhone several times.

5. Restart iPhone and Mac:

Restart both devices. Instructions for restarting your iPhone and Mac are provided in the original article.

How to fix “the contents of the iPhone could not be read” issue

6. Update iPhone and Mac Software:

Install any available software updates for both your iPhone and Mac.

7. Reset All iPhone Settings:

(Back up your iPhone first using AnyTrans!) Reset all settings on your iPhone.

How to fix “the contents of the iPhone could not be read” issue

For Older macOS Versions (Pre-Catalina):

If using iTunes on an older macOS version, try these additional steps:

Restart Devices: Restart your Mac and iPhone.
Reinstall iTunes: (Only if on macOS Mojave or earlier).
Remove Problematic iTunes Library Items: Remove songs or playlists causing issues.
Rename iTunes Database: Rename "iTunes Library.itl" to "iTunes Library.old" in your iTunes folder.

Conclusion:

The "Contents of the iPhone could not be read" error has multiple causes. By systematically trying these solutions, you should be able to resolve the issue and regain access to your iPhone data. Remember, both QuitAll and AnyTrans are available through a Setapp 7-day trial.

How to fix “the contents of the iPhone could not be read” issue

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