4 Targeted Solutions for Your PIN Isn't Available 0xd0000225

When logging into your computer, most users prefer to use a PIN than a password because the former is faster. However, what can you do when receiving error code 0xd0000225 on the sign-in screen? This guide from MiniTool will puzzle out the causes and find feasible solutions for you.

Your PIN Isn’t Available 0xd0000225 

Windows Hello PIN (Personal Identification Number) is a secret login code consisting of 4 or more digits. It is designed to provide more convenience when logging into your Windows device. Occasionally, you might have trouble logging into your computer with a PIN and an error message might pop up:

Something went wrong and your PIN isn’t available. (Code: 0xd0000225). Click to set up your PIN again.

Usually, error code 0xd0000225 is triggered by corruption in Ngc and Access Control Lists folder, and malware infections. The following paragraphs will walk you through how to solve this error in 4 ways. Scroll down to get more detailed instructions now!

Also see: Windows PIN vs Password: A Comprehensive Comparison

Preparation: Enter Windows Recovery Environment

Since your PIN isn’t available 0xd0000225 prevents you from logging into the system, you can navigate to Safe Mode or Windows Recovery Environment to troubleshoot the issue. To do so:

Step 1. On the login screen, select Shutdown.

Step 2. Click on the Power button to reboot your computer and then hold down the Shift key to boot your computer into Windows Recovery Environment.

Step 3. In the Choose an option screen, select Troubleshoot > Advanced options.

Tips:

To enter Safe Mode, select Startup Settings and hit Restart. After your computer reboots, press F4, F5, or F6 to enable Safe Mode with different options as per your needs.

Fix 1: Delete the Ngc Folder

The Ngc folder is where Windows stores your login information. Once any files in this folder are corrupted or missing, you will be unable to log into your computer and receive error code 0xd0000225. Follow these steps:

Step 1. Boot your computer into Safe Mode. Press Win E to open File Explorer.

Step 2. Copy and paste the following path in the navigation bar and hit Enter to open the Microsoft folder:

C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoft

Step 3. Open the Ngc folder and right-click on all the content inside the folder to select Delete.

If you have no permission to delete the files in the Ngc folder, follow these steps to grant the permission:

Step 1. Right-click on the Ngc folder and select Properties.

Step 2. Move to the Security tab and then hit Advanced.

Step 3. In the Advanced Security Settings for Ngc window, click on Change beside Owner.

Step 4. Under the Enter the object name to select section, type the name of your user account > hit Check Names > hit OK.

Step 5. Check Replace owner on subcontainers and objects and then hit Apply & OK.

Step 6. Now, try to delete all the content in the Ngc folder again.

Fix 2: Create a New Login PIN

Another solution is to remove the old PIN and set up a new one. Follow these steps:

Step 1. In Safe Mode, press Win I to open Windows Settings and go to Accounts.

Step 2. In the Sign-in options, select Windows Hello PIN and then choose Remove.

Step 3. In the confirmation window, click on OK to confirm the removal.

Step 4. Return to Windows Hello PIN, hit Add or Set up PIN to create a new PIN.

Fix 3: Reset Access Control Lists

Corrupted Access Control Lists in the Ngc folder can also lead to the occurrence of error code 0xd0000225. If this is the case, follow these guidelines to reset Access Control Lists:

Step 1. In the Advanced options window, select Command Prompt.

Step 2. In the command window, input the command below and hit Enter.

icacls C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoftNgc /T /Q /C /RESET

Step 3. After completion, add a new PIN to your computer and then Windows Hello PIN error 0xd0000225 must disappear.

Fix 4: Reset Your PC in WinRE

If everything fails, the last resort is to reset your computer to the factory status. A factory reset can solve many computer issues, especially those related to software issues, malware infections, configuration errors and more. Here’s how to do it:

Tips:

Resetting this PC to the default settings might delete all your files, so make sure to back up important items as a prevention. To keep your files safe, MiniTool ShadowMaker is a good choice. This PC backup software is tailored to back up files, partitions, systems, and disks with just a few clicks. Get the 30-day free trial to have a try now!

Step 1. In the Troubleshoot window, tap on Reset this PC.

Step 2. Either select Keep my files or Remove everything.

Step 3. Follow the instructions on the screen to finalize the resetting process.

Final Words

That’s all the causes and solutions for Windows Hello PIN error 0xd0000225. Hopefully, one of them can do the trick for you. Have a nice day!

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