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If you can’t translate offline, check whether the language translation has been downloaded on your device. This is again for when you need to use the Apple Translate app offline. To check and download languages, you will need an internet connection.
Step 1: Open the Translate app on your iPhone.
Step 2: Tap the three horizontal dots at the top right > select Download Languages.
Step 3: Check whether the language of your choice has been downloaded. If not, tap the arrow icon next to the language name to download it.
After that, return to the Translate screen to check if the problem persists.
Coming to solutions for when you need to use the app online, we suggest allowing Mobile Data usage for the Translate app.
Open Settings > Translate > enable Mobile Data usage.
If none of the solutions work, we suggest resetting all settings on your iPhone. This will restore all in-app settings to default, including the Translate app. This is an advanced solution and might cause data loss.
Step 1: Open the Settings app > select General.
Step 2: Scroll to the bottom and select Transfer or Reset iPhone.
Step 3: Tap on Reset at the bottom and select Reset All Settings.
Step 4: Enter your passcode and select Reset All Settings again to confirm.
Tip: Learn how to use the Google Translate app on your iPhone
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