Samsung expands free screen replacement program to cover more Galaxy S series models

[CNMO Technology News] In recent years, some Samsung smartphone users have encountered the problem of green or pink lines on their mobile phone screens, but Samsung has yet to respond directly to the matter. After an outcry on social media, Samsung India announced a few months ago that users of Galaxy S21 and Galaxy S22 series phones will be able to enjoy free screen repairs if they encounter green line issues. Now, Samsung has further expanded the scope and duration of this preferential policy.

Samsung Mobile

According to Samsung India customer service department, the free screen replacement program has been extended to:

1. Galaxy S21
2. Galaxy S21+
3. Galaxy S21 Ultra
4. Galaxy S21 FE
5. Galaxy S 22 Ultra

The validity of the screen replacement program has been extended to September 30, 2024, and the relevant equipment is required to be purchased within three years from the date of request for repair. As for whether this benefit will also cover domestic users, there is no clear news yet.

Samsung pointed out that although the screen panel will be provided free of charge, users will be responsible for the labor costs and must present the original proof of purchase.

In addition, the green line or pink line problem that appears on the screen of Samsung Galaxy series mobile phones usually occurs when the phone is dropped, damaged, or impacted at a specific angle. But some users claimed that green lines suddenly appeared on the screen of their phones without any damage or drops, and even after installing a software update. Regarding this phenomenon, Samsung has not made a clear position or admitted that the green line problem may also occur in the device without damage.

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